Spinbara Casino - general discussion (page 2)

I'm sorry that the casino still does that.

May I ask, though, what reason did you give them to close your account?

If the reason is gambling issues, they surely should act right away and never send promotions to you, of course.

Well, I already have an approved complaint about the casino, I've made a big win in a game, guys, from 6:00 September until now they haven't passed my identification, even though I've sent them everything they've asked for and it's all from official sources, banks, gov, IDs, diplomas!

I don't know what you're saying, but I still feel like this is a scam and I don't want them to put the money in. It's impossible that I've sent them documents related to the bank and the private companies with information and they keep asking me for more documents and many times they ask me for the same things. It's unacceptable. Now what am I going to do? I've made deposits to these casinos so many times and now that I've won, what's going on? Is this cool?

Hello, I am sorry to hear about your problem. Since you have an open complaint, we will try to help you.

I saw that the complaint was transferred to Mirka, and we will now contact the casino to clarify the whole situation.

However, did the casino have a reason for not accepting your documents? Were more than one or just one of them not accepted?

They have accepted everything and then they keep asking me for the same thing over and over again, sometimes even something unrelated that I send them, they accept it and ask me for the same thing again. I am 100% sure that they simply don't know how to proceed with the process because I want to withdraw the money.

They closed it yesterday after annoying people sending me messages. I know I lost a lot of money in 1 day. It's a scam. They don't give anything, just like so many other scams.

I'm glad that they finally closed it.

Did the emails stop coming as well, though?

And what do they keep asking you over and over again, what's the problem? 

I normally send him the statements in pdf for any month they request through my Bank's application! And then they send me for a September funding source, I tell them that this paper is not issued by a bank and what did they give me as the funding source for the whole year since I sent them, they have all taken 5 days to see them and many times when I send them my papers they ask me for the same things again or find me some cheap excuse so they can live longer, guys, this is not called identification, I have played countless times in casinos and I have done identification several times, not like that!

I want to get my money back from them and they've been bothering me like this for a month now, obviously, and I won't play with them again when I see this and I'll defame them. Who wants a casino like that?

Well, I certainly wouldn't be happy if I had to send one document for a month and there was still a problem.

Of course, as I said, we are here to try to help, and that is what we are currently trying to do.

We'll see if the casino responds and, more importantly, what it has to say about this case, which will be the most significant thing.

Very good!!! Thanks for the help! You are doing a very important job with the help that is provided to the world initially! I believe I will figure it out with you guides

We also hope that everything will be resolved.

Please let us know when you have an update.

Good evening guys, I don't know what you're doing, you're incredible, really excellent, just a couple of hours ago, suddenly, after a month of my account being blocked, I received my first withdrawal and it's been unblocked and everything seems to be fine. I don't know what you told them that I couldn't do for so long.

But I'm surprised how this is possible. They've been bothering me for a whole month for nothing, since I've explained to you as I explained to them that I hadn't violated any rules and all my documents were from official sources. Now what's changed? Wow!!!!

Anyway, I will leave the approved complaint open until I receive my money and see that I have indeed done everything right.

Great news, maybe the casino decided to make sure that everything was in order with your documents and needed more time than usual.

Everything is fine now and you have received part of the money.

We will wait until you receive all of it, so keeping the complaint open is definitely a good move. 🙂

Yes yes!!! Tnx you my super administrator!

Maybe haha, talisman for luck. ☘️😊

Hope the rest will be as successful as last withdrawal.

Attention fraud / no payout

Warning, I think this is a scam. I've been waiting for my payout for 16 days. Live chat agents assure me daily that they'll look into the matter personally, but nothing has happened. Other casinos with the same offer and design pay out within 3-5 days. I don't think I'll get my money. The payout has been canceled for 16 days, so the money can be lost.

I won at Spinbara on the very first evening and wanted to withdraw €1,500. I split the withdrawal into 1 x 500 Skrill, 1 x 500 bank transfer, and 1 x 500 credit card. In the live chat, I'm promised every day that the payouts are being finalized and that the call center staff will personally take care of them. I saved the chats. I know of similar casinos like Spinsy where payouts take a maximum of three days. 14 days can't be right. Has anyone had similar experiences?

Hello, as far as I can see, this casino pays out the legitimate winnings, at least to the others, so in my opinion there is a fair chance the complaint will help out. I would also say that 14 days is far too much, but hey, try to be positive, please. In any case, thank you for your warning; I understand this situation is frustrating! My colleagues will review it, and I'm crossing my fingers!

Will you update us once something escalates, please?