Spinaro Casino - general discussion (page 3)

Everything Ok.....they just completed the withdrawal....thank you again for your support.....

Hey. That's really great.

So, how would you define the whole experience at this casino?

If you'd like to write about it in the review, here's the link for you.

Are you going to continue with this casino? What do you reckon?

Is it normal for spinaro casino to take more than 7 days to pay? Thank you

Hello,

hard to say. I could find only a few not very recent user reviews... Perhaps the Christmas holiday is to blame?

If you don't mind, has your account been fully berified? I feel like this might be your first withdrawal at this specific casino; am I close, please?

Feel free to describe the matter completely.

Hello dear it is the first time I withdraw money although I have already played a lot of money . The account is verified please help me 🙏

How to withdraw the money?

Hi there!

Good, the account has been verified, but frankly, I can't help you overcome the delay because I do not work in the casino.🙁

We've assembled a team of specialists to help out players in such a situation, but they get involved only after 14 working days have passed. Could you kindly tell me when exactly you submitted the withdrawal request, please?

Kindly follow the rules, consult the FAQs, or ask the support. I bet somewhere in your account must be sort of a cashier.

They may try to pay you within 72 hours, but a maximum of 7 days.

Hi, is this your experience with the casino? What payment method did you use?🙂

Yes. I have played with several casinos of this company. They say 72 hours, that they will try to pay you out within that time. These 72 hours can only be counted during the working hours of the financial department, which is from 08:00 to 17:00 on working days. If the 72 hours have passed, it is worth reporting it via chat and then they will report the complaint to the financial department. I have already reported these casinos several times and it was almost always 4-5 working days, so I wrote to them via chat after the 72 hours had passed. It is a reliable company, but the payout is slow, but you will get the money. Yes, several experiences with SoftGenius NV company

I clearly understand the process you have described. For me a couple of days and therefore some 5 would not be so much because I have seen casinos that can take much longer. But when you've always got the money, that's the most important thing.

Anyway, what payment method did you use? 😀

I've been trying to withdraw from this casino but I keep getting an error message. It's been over 24 hours and it's still not fixed. Anyone else have this problem? I'm fully verified and I've withdrawn before. What also pisses me off is that these people are slow with withdrawals and I still haven't been able to make a request. I'm very frustrated!

Have you tried to contact the support of the casino, perhaps?

They should provide more information regarding the error, I believe.

Yes. I've spoken to them and they've been saying the same thing since Sunday: be patient. It's very frustrating also considering the fact that I'm still going to have to wait for a long time AFTER I can actually request the withdrawal. I'm deeply unhappy.

Well, hopefully they will be able to fix it soon so you can get your money, though.

Please keep us informed.

Can spinaro casino be trusted?

It's taking too long to transfer my withdrawals.

unfortunate.

thank you

When you say too long, when exactly have you requested it, please?

Maybe also check through the thread here; I can see that players got paid.

I have been playing on Spinaro for a long time, and I can confidently say that I would NEVER recommend this casino to anyone. My experience has been absolutely terrible.

First of all, their bonus offers and wagering requirements are beyond ridiculous. The bonuses are terrible, the conditions are extremely unfavorable for players, and the casino is unbelievably stingy.

What makes this even worse is that despite being a loyal player for years and losing a significant amount of money on this platform, I have NEVER received a single cashback bonus. NOT EVEN ONCE! After all the time and money I have spent here, they have never offered me anything in return. Their loyalty rewards are practically nonexistent in my experience. I have honestly never seen a casino so stingy toward its long-term customers.

But the real nightmare begins when you actually win money and try to withdraw it.

After a long time of playing, I finally managed to win some money and decided to withdraw my winnings. That's when the endless KYC nightmare started.

I spent an ENTIRE MONTH trying to complete their verification process. They ask for countless documents, and every time you think you've finally completed everything, they find another reason to delay your withdrawal. You submit your documents, they approve them, you request a withdrawal, and then THREE DAYS LATER they cancel it and suddenly demand something else.

And here's another ridiculous thing: They happily accept deposits through Revolut, but when you want to withdraw your own money using the exact same method, suddenly it's not possible! How does that make any sense?

The whole experience made me feel like they were deliberately trying to exhaust me until I simply gave up trying to withdraw my winnings. It genuinely felt like their goal was to make the process so frustrating and complicated that I would eventually say, "I've tried everything, I'm tired of this, it's not worth the hassle anymore."

They make depositing money incredibly easy, but withdrawing your winnings becomes an endless nightmare.

On top of all this, I've been requesting my complete deposit, withdrawal, and profit/loss history for MONTHS. Their website doesn't allow me to see my overall financial history, and despite contacting customer support two or three times every week, I still haven't received it. They keep sending verification instructions, I complete them, and then they simply stop responding.

In my experience, this casino has shown absolutely no transparency, no respect for its customers, and no appreciation for long-term players.

After years of playing, losing money, receiving absolutely no cashback rewards, dealing with ridiculous bonus conditions, and going through an exhausting withdrawal verification process, I have completely lost trust in Spinaro.

I honestly feel completely misled and mistreated. This has been one of the worst online casino experiences I've ever had.

My advice: STAY AWAY FROM SPINARO. DO NOT WASTE YOUR TIME OR MONEY HERE.

I would never recommend this casino to anyone. They seem perfectly happy to take your deposits, but when it comes to withdrawals, transparency, or rewarding loyal customers, my experience has been nothing short of disgraceful.

0/10 – Absolutely disgraceful.

I can see why your overall experience with Spinaro has left you so frustrated.

I would separate some of the points, though. Cashback and loyalty rewards can depend on the casino's own promotional rules and usually aren't guaranteed unless specific terms say otherwise.

What concerns me more is the withdrawal and verification process you described. Spending around a month submitting documents, having them approved, then seeing withdrawals cancelled a few days later while being asked for something else can understandably feel like an endless loop.

The same goes for your request for a complete deposit, withdrawal, and profit/loss history. If you've been asking for that information for months without receiving it, I would keep records of those requests as well.

Since your complaint with us is already waiting for review, make sure the Complaints Team has the most important evidence: the cancelled withdrawals, the sequence of verification requests and approvals, any explanation regarding Revolut withdrawals, and your unanswered requests for account history.

For now, I would focus the complaint on those concrete issues rather than the promotional side of your experience. That will give the team a clearer basis to assess what actually happened.