Spin Palace Casino - general discussion

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So i have just playing in this site for just 3 days ago. At first I don’t have any problem making deposit is easy and manageable, I did a total deposit of around 800cad through multiple occasions, I lose some and manage to win at end, having a total of 1,100cad so making a profit of 300cad. But when I made my first withdrawal amounting to 800cad I asked one of the help support for status of it, he said it was approved on their end so I just waited for it, and then suddenly he asked me to what I’m gonna use the money for, I replied I will buy some groceries and other needs when I receive it. And then all of a sudden he said that I made a very concerning statement from saying that so he will closed my account. And I was so frustrated with that. Now I couldn’t access my account which still has 300cad remaining balance on it that I also want to withdraw. And I don’t know the status of my 800cad withdrawal which I still don’t receive yet. Please help me with claiming all my funds from this casino. They are uncooperative and not giving me any updates whatsoever. They just ignored me keeps me waiting till I get bored. I want my money amounting to 1,100cad from them. I want justice. I can’t recover any evidence now as I don’t have any access on my account now.Thank you for the future help.

I have made a formal complaint to the licensing authorities and they emailed me back to not post any public comment as they are trying to resolve the case. Gonna update you if anything is resolve by them

Hello, thanks for the important update. Hopefully the license provider will help you. If I may ask a favor, could you also add this progress to your complaint that you submitted with Casino Guru once it gets approved? In my opinion the mediator should know what has been happening.

Thank you very much.

They still haven’t been sent my 800cad but the remaining balance on my casino was already received.