Solcasino.io - general discussion (page 3)

Hello, can you help me with the term "non-custodial" Web3 casino", please? I also don’t understand the part about being forced to bet, but if you feel the casino has somehow unfairly overstepped their rules, please go ahead and challenge the casino through the complaint; our mediators are always interested in checking on casino processes.

I'll check on you later if you perhaps want to talk more.

I am also having serious problems with SolCasino. I previously contacted them about my gambling problems and asked to be blocked/self-excluded, but my account remained accessible and I was still able to deposit and continue gambling afterward.

I also experienced problems with Live Support and with Lightning Roulette, including situations where the game appeared to glitch or behave inconsistently. I have screenshots showing my account was still active, that I continued playing, and the issues I experienced.

My biggest concern is that after I made them aware that I was struggling with gambling and wanted to stop, they still allowed me to keep using the casino. I have reopened my Casino Guru complaint and am submitting the evidence there.

I would recommend that anyone having similar issues save screenshots, transaction records, and all communication with support.

I’m sorry that you’ve ended up in this situation.

Our team will take a proper look at it and investigate everything you’ve described. If you really have the supporting evidence both regarding the gambling problem and what happened with the roulette, then that information should certainly be relevant for them to assess.

I don’t want to predict the outcome in advance, but hopefully there will be enough there for the team to understand exactly what happened and see whether they can help you.

Fingers crossed, and please keep us updated on how the case develops.