Sol Casino - general discussion

If you want to discuss anything related to Sol Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good day,

I got 25 free spins on the weekend from Sol casino, then played them and wagered the bonus.

Now I want to make a payout, but the support employee tells me that if I want to pay out, I have to pay in exactly the same amount for the first time ...

that seems a bit suspicious to me because I have already made the turnover beforehand and everything has been risked and I can pay out the full amount if I pay out ...

That sounds risky even to me. Don't take me wrong, it's necessary to make a first deposit in many casinos before you're able to withdraw. It's simply because you need to have a payment method registered in their system so they can use it to send the winnings. But the standard procedure is that you send the minimum required deposit (10-20 eur) and then you ask for the withdrawal.

Yes, I can understand that I currently have 200 € credit on the site and according to the support I have to make a deposit in the amount of the credit to then pay out ...

I just found that

CONDITIONS FOR RECEIVING THE NO DEPOSIT BONUS

The casino / website has the right to refuse the activation of the no deposit bonus for a user whose winnings exceed the sum of the deposits for the entire playing period in the casino or for the last calendar year.

In the event of receiving a cumulative no deposit bonus, the company reserves the right to require the customer to make a deposit equal to the amount of the bonus money wagered in the account at the time of the request for payment, but at least € 20, and triple Use of the deposit. This rule applies to customers who have not made any deposits since registering for the project.

so if i deposit € 20 i only get three times the amount of my deposit did i understand that correctly? (but at least € 20, and three times the deposit.)

Anastasia 13:45

The finance department will not approve your withdrawal request. For a successful withdrawal of funds, you need to make a deposit of 250 euros and fulfill the condition of three times wagering. Then you can withdraw funds. das kam eben vom support

I understand it differently, it doesn't matter how much you deposit, but you need to wager the deposit 3x in order to get your winnings. This is actually a very common practice and one of anti money-laundering rules. But what isn't really common is the rule where you need to deposit 250 euro in your case. I believe this makes the bonus very bad and I'd even consider it unfair towards the players.

Before i file a chargeback, i will explain the scenario carefully. The casino has denied request for a refund so I am making a complaint.

July 2021 I created an account under eweb****@gmail.com. No transactions in this account. Email not verified.

January 22 I received a bank notification for exposure to 3 fraudulent transactions. I have not received any SMS codes and i have proof of this.

My previous company notified me that they keep receiving emails from sol.casino and asked if i am familiar with it. (The company email account I used to have access to) so they informed sol casino to block the account because no body registered there. I presumed it was hacked or unintentionally was used in some way.

I reported the incident to my lawyer and my bank who immediately blocked my card.

I told sol casino the other email was a duplicate and i had unauthorized transactions. They wont refund but their terms say (unspecified authorized or unauthorized) transactions from a duplicate account are NULL AND VOID.

No verification. No email confirmation. Bank confirmed no SMs codes. Yet they will not refund so I told my bank. Now theyre seeking compensation when the money wasnt returned to me based on their terms that i made a protest. How ridiculous!

I use a special card for any type of online transactions. Just in case that something similar would happen to me. It's not a complete solution for your issue, but it lowers the risk.

What payment method do you use here casino

I guess it would be one of the following:

Find more options here - never hesitate to ask the casino what payment options are available to you for the withdrawal, to ensure a smooth process. 😉

Can you access the site? Should be available for players from Brazil. But I'm sure you know "danilolopes5959" 😉

Hello, does anyone know if it is allowed to use VPN at Sol Casino?

Hey.

According to the review it is not forbidden, though I would ask the chat operator and save the reply for further use - just in case.

Hello guys! How many of us here with have a withdrawal request awaiting additional check? I am just curious. I initiated on 02.26 and one more on 02.28.

Hello Nanika.

To learn a bit more about your situation, what seems to be the issue? Any concerns? Let us know how are your withdrawals proceeding. 🤞

My withdrawal request is under addition check, they are checking my betting history for unfair gambling whatever it means. I think this check is unnecessary and I'm just curious, how many people is in this situation too besides me.

I thought as much. Well, the casino must initiate such a check to be sure no fraud was committed. Only after the conclusion is made the situation should become clearer. The casino feels it is necessary, or alternatively, such a check can be completely random - triggered by the system.

One way or the other, if you have not done anything against the rules, you should be fine.🤞

When you loose few thousands euro you will receive:

"We would like to tell you good news!Your profile has gotten a personal VIP service.If you have any questions or difficulties during the gameplay you can e-mail us. Also using a chat on our site you will be transferred to a personal manager.Now the maximum time for consideration of the cashout request will be 2 hours but you can write your personal manager to speed up this process.Аn individual bonus program is аlso available for you. You can contact us in any convenient way to activate personalized offers that are calculated individually. No deposit bonus is available after depositing a total of 300 Euros and deposit bonus from 150 Euros. Operations made from the moment of withdrawal, accrual of cashback, activation of other personal or no deposit bonus are taken into account. For the deposit personal bonuses the wager is 35, and for no deposit bonuses is 3.How would it be more convenient to contact you? I would be grateful for your feedback!If you have any additional questions, please contact us.

We will be glad to help you!"

When you will try to withdraw good winnings, you will receive message about additional verification, now 2 hours withdraw 😀

So do I understand correctly that you did the additional verification and then the withdrawal arrived within 2 hours as promised ? I think it's nice if the casino respects its players and treats those who have spent quite a lot as loyal. 🙂