Slott Casino - general discussion

If you want to discuss anything related to Slott Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

slott.com is operated under the laws of Curacao, I am already self-excluded with its regulator CEG, but the casino refuses to refund me the amounts I deposited, even though I explained that they didn't do KYC or a verification of my identity or the origin of the funds. And they let me deposit more than €6000 without any kind of problem or verification. Their employees here in Portugal are so confused and used to the other casinos where they worked, that by email they told me to exclude myself from the Kahnawake Gaming Commission... but Slott.com's license is from CEG... I needed clarification from someone in the company, I saw that the casino is associated with NeoGroup, R2DPartners, Leon Bet and Twin. I'm a compulsive high-risk gambler, and I relapsed because of an advertisement I saw for R2DPartners' Slott casino on LinkedIn... I'd like someone from the company to get in touch with me to help me.

contact me to help me. I'm self-excluded for problem gambling on the CEG license and Antillephone, I've been banned from all casinos in Curaçao... self-excluded in all casinos in the group and nationally by SRIJ.

And I have a question, if Slott is regulated by CEG why did you send a KGC self-exclusion form to a player already self-excluded from both?

Our complaint team will surely look deeper into things and hopefully soon resolve this issue. We'll wait for the outcome.

As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).

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I hope this could help as well.

What is going on with Slott Casino??? The Portuguese website is a mess! I see 3 regulators on the page!

Check what says in their terms! It says they are licensed by Antillephone.. but the website displays the CEG live seal. 

You can check the terms here:

https://slott.com/pt-pt/terms

You can download the hole document in:

https://slott3.gcdn.online/UUKJASJD/files/terms/Slott-TermsAndConditions-pt_pt.pdf

All the informations on Slott website are a mess! Kahnawake Gaming Commision exclusion form, saying they are regulated by Antillephone NV on their terms and condition.. responding by email saying that LEON is a legal Casino... what is going on here?!

They also say in the terms on paragraph 2.4 that after registering an account the player as to complete verification and do KYC, by sending a photo of his documents, which wasn't even made!

"2.4. After registering an account the player has to complete the verification procedure. The player needs to send a scanned copy or a color digital photo of the official document that confirms identity. Such documents could be:

National ID card;

Passport;

Driving license."

I demand the total refund from this Casino who doesn't know what they are doing here in Portugal.. Slott is licensed by CEG, KGC or Antillephone?! Sending the wrong regulator exclusion form is very bad.. it seems that they are very confused, it's not normal for the Portuguese Slott Website to have 3 regulators! 

Hello,

Perhaps it has something to do with the new Curacao law - shifting the old system of providing licenses.

Gaming Curacao has stopped supporting player's disputes for the same reason.

For instance, many casinos are temporarily unlicensed due to the complaicated process. I know it will sound stupid, but did you ask the casino about that?

The casino says it is properly regulated by the CEG... but yet they have sent KGC exclusion forms and in some places on the site they say they are regulated by Antillephone! What a mess! The casino seems to be in an existential crisis! The worst thing is that no one even answers me... the complaint I opened here on CasinoGuru hasn't gone through yet either. Could someone review the case and call a casino representative?

I imagine this is quite confusing, yet as I mentioned, the situation with licenses is pretty messy in general.

What is more important now, however, is your complaint, because it si focused on a specific concern—your withdrawal. At this moment, it is your turn to update the complaint thread so follow this link, please 👈

Update the complaint every time needed, and keep track of it.

Once all related information is gathered, the specialists will reach out to the casino, if necessary.

It seems you are not very familiar with the complait process, hence, allow me to provide the basics for you.

Here is what the process looks like:

Step 1: Player fills out a complaint form and submits it.

Step 2: We analyze the complaint and player's responses in the form and take a look at the casino and its T&Cs.

Step 3: We write a complaint description for our system and ask the player any additional questions to understand everything well.

Step 4: Based on everything we know, we try to give advice to the player to see if the situation can be resolved easily, without contacting the casino.

Step 5: If it is needed, we invite the casino to join the conversation and provide their side of the story.

Step 6: Based on the outcome, we close and classify the complaint, which will influence how the casino's Safety Index will be affected.

Further important details are in guide focused on the complaint process 👈

Feel free to browse it anytime you like.

We'll be here if you need something, of course