Slots Ventura Casino - general discussion

If you want to discuss anything related to Slots Ventura Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Be careful guys, this site doesn't pay.

I made an amount with a bonus, requested the withdrawal, and then immediately sent the documents by email, and it has been more than 5 days and nothing to pay. Always comes up with excuses not to pay

Hello, I made an amount with a registration bonus, made the withdrawal and sent the documents by email.

But it's been more than 5 days, and so far no verification, and my withdrawal, get in touch, they always come with excuses, not to pay

Hey, could you also please tell me what casino you are writing about ? 

However, I would like to point out that we give casinos 14 days to complete the withdrawal and the account verification process, so there is no need to be skeptical and think negatively yet. As far as the verification is concerned, the casino takes care of such a procedure. You haven't received any reply yet ? You will have to go through this step first in order to be able to make a withdrawal, so try to be patient and keep us updated on how things are going. Would that be possible ?  

The name of the casino and slots ventura,

I just looked at the email here, and they canceled my withdrawal, and only returned to my account the amount of 30$ the amount I deposited to release the withdrawal, that's a joke, right?

That makes it difficult ,

Casino like them shouldn't even be on the market, lack of respect for users,

Please help me solve this problem,

Hd

Thanks for the information and I've put your posts under the casino in question. 

Regarding your withdrawal and the fact that it was cancelled and the casino only gave you $30, did they tell you the reason ? Did you play with the bonus or not ? 

That's an unpleasant situation. Anyway, it is good that you have shared your experience. I can see that you have already described your issue in another thread and filed a complaint. I am sure Kristina will try to help you out and do her best as always.

Fingers crossed for the bests outcome.

Yes, they sent me an email, saying register, and I won 50 free spins, when I accepted and won an amount with these 50 spins, and fulfilled the rollover of almost 2 thousand when I went to make the withdrawal they asked for the minimum deposit. , to release the withdrawal, I made the deposit, then I made the withdrawal, and I sent the documents by email because I know I would need them, but after almost 4 days and so much insistence, they decided to do this trick.

In this case, it looks like you will first need to successfully complete the account verification to be able to withdraw. Basically, what you described is the normal procedure as it usually happens in most casinos. I would also like to add that there is no need to be skeptical when it only takes a couple of days, because we give casinos 14 days to resolve this process. 

However, are you in contact with the casino to inform yourself how your verification is going ? Could you let us know when it is successful or if there are any problems ? I will be waiting. 

inda nao

They had told me the day I made the withdrawal, that within 24 hours the verification of documents had been carried out for days and nothing so far

I see you haven't moved anywhere yet in the context of verification. Have any documents been rejected or are you still waiting for the result ? I understand that this is not the most pleasant, but the casino has 14 days for this process as mentioned above, so if nothing is resolved and the casino is not able to verify you, our team will try to help you, since you have a complaint already filed. In the meantime, we will have to wait. 

So, I just want to get the money I earned, and they didn't pay me

I understand that you want to get your money, but unless you're verified it's probably not going to work. That's why it's wise to be patient and maybe even answer questions. 

So do you only have the documents in a state of verification or have there been some rejections? Has the casino still not responded in the context of account verification? 

I just contacted them, they said that my documents were not good, and I sent the documents with the best images, and the correct documents, which they requested, and that they will not pay me because I committed an irregularity, that's a lie.

It has been more than 5 working days since I sent these documents, now it says it was not approved,

Did you also ask why they were not approved and what specific problem occurred when you provided them ?

I would also like to know what does it mean that you committed "an irregularity" is it something specific why the casino said that it will not pay you ? 

They said that the images were bad, and I looked at the email that I sent to them, the images were great, and about the withdrawal they say that breaking a rule, meaning that I didn't break anything, that's just to avoid paying,

When they said that documents were wrong, did they mean some kind of resolution that they are not well visible or something else ? 

Anyway, how long has this whole situation been going on ? I think that slowly the 14th day will be approaching and our team will try to help you in your situation if nothing moves on by then.

They said the photos had bad images, yes, it's been around 15 days.