Slots Magic Casino - general discussion

If you want to discuss anything related to Slots Magic Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have a balance of 400 euros at the casino and would like to withdraw 300 euros.

First it kept telling me to upload documents and now the status says: player pending.

Customer service does not respond in live chat or via email.

What can I do

Hi, based on what you describe, you'll need to go through account verification first. Once you have completed it successfully, only then will it be possible for you to withdraw the money. Anyway, how long has this verification situation been going on for ? 

It would certainly be best if the casino answered your questions and tried to reassure you so that you know what stage you are at. However, I know that this process is very important for the casinos and we give them 14 days so let's try to be patient for a while and see how it all works out in the end.

If you have any other problems and nothing is resolved in the next days and you haven't received a reply, by all means update us.

I will be waiting. 

Upload documents has always said that my data is up to date and I don't have to upload any documents.

I've already deleted cookies and cache and everything.

I see, so your documents are practically in order. Still no response from the casino on this issue ? Maybe it will take some more time if the casino has some additional checks and see if the status changes. 

However, if not, as I mentioned, let us know and we will try to help you. 

Will that be possible ?

Hello, first of all I have a problem.. I won at slotsmagic. Now I want to pay out and they won't do it... I always get the error message bank name error

Hi, since you have a problem with the withdrawal and therefore you are getting an error, have you spoken to the casino support about it ? Have you tried to find out how you can resolve this situation and what you should do if you keep getting an error ? Has the casino provided you with an alternative if you cannot withdraw money ? 

Please let me know. 

They're stopping me. Always something different

So they didn't give you any advice on what you should do to make a successful withdrawal ? What does the casino say to you then, please ? How long has your situation been going on ? 

7 days that say what but everything fits. It's just that there's always another error. If I were to deposit everything would work but somehow it wouldn't work for 4000 euros...

No, nothing, even my bonuses in those days are going away

What can I do

Let me ask you one more question. Do you have a verified casino account and have you had any successful withdrawals in the past ? 

We give casinos 14 days to resolve a withdrawal and if nothing changes by then, I recommend filing a complaint. 

On the one hand, I understand that the casino may have technical problems, but since you have absolutely no information about your withdrawal and the situation, I understand that you are nervous. 

However, when they tell you about an error, have you tried to find out what exactly is wrong and how you should fix it to make it right if it's a mistake on your side ? 

Yes, other casinos have paid out without any problems. Yes everything is fine... maybe because she was a lot at once

Does that mean you already got your money ? 🙂

No, unfortunately still nothing. The only thing that always comes up is bank name error

If you tell the casino support about it, what do they say ? Have you tried asking them for advice and to see what you are doing wrong when you make a withdrawal ? Have you tried to inquire if you have any other alternative to withdraw money ? 🤔

I told them there were problems. But they haven't cared for 9 days. Deposit from my account without any problems but when paying out

Hello. Could you be more specific, please, if your account at this casino is fully verified? Sorry, but I really didn't get it from your messages. Is this your first withdrawal request at this particular casino? We need o know these information, so hopefully we'll be able to help you out. Will wait for your reply.

Hello, I have the same problem with the payout, I don't get any answers via chat or email. I've already had a payout at slotsmagic, but now I'm getting exactly the same bank name error