SlotNeo Casino - general discussion (page 3)

The 7+7 day period has expired. What will happen now? Could you please inform me?

I believe I sent you the manual, didn't I?

( https://casino.guru/guide/how-we-resolve-casino-complaints )

Brief recap:

Every casino is given 14 days to settle the situation without our intervention, though the casino is always notified when a new complaint emerges.

This is the initial phase, though, in which you were supposed to provide as much information as you could. Now that information will be assessed, and you will get your mediator to progress further.

I've lost all hope in you too. I won't be following this matter anymore. Damn it.

Hello, did you see the casino representative responded a few days back? Under such circumstances I would instead stick with the complaint because it might be helpful in the end.

I saw that a response was given, but I don't know what the response was. I feel used. I can't provide proof because I can't access my account. I tried to be as constructive as possible. I said, "Send me my money, I will continue playing on this site." But they ignored me. Slotnoe finally drove me to lose control. Imagine, a site where you previously received withdrawals and made large investments, this time they don't send the withdrawal and freeze the account. And they say, "If you want to know the reason, email us," but they don't respond to emails. How would you feel? I haven't done anything wrong. There's no bonus with wagering requirements. Maybe there are $50,000 worth of transactions in 2-3 days. My account, which was previously approved and from which I received withdrawals, is frozen. I'm starting to lose control. I've complained about them everywhere. My only mistake was liking their infrastructure. When will I be able to find out what their defense is? Now they'll probably write something ridiculous. As I said, I'm fed up. Because the amount of money I lost is significant. I see lawsuits being filed here for $50 or $100. My loss is $10,000. But your site keeps extending the deadline. Also, I want to know: Is your decision binding? Does the casino have to comply?

I understand this is frustrating, and I would love to give you a reassuring response, but it also hugely depends on the proofs and casino point of view. Yet Martina is unwell, but she'll get back to you, and the timer is okay; you responded when the timer was on the casino's side already, but that is no problem at all.

You see, the complaint is a way we use to find out what has happened and what the most fair outcome is. Mediators achieve that through constructive communication with you and the casino.

Initially I aimed to skip this but I'll say it anyway. You see many players aim to say they aim to "sue the casino." In reality, however, a quick call with a lawyer, or even better, asking ChatGPT, reveals that attempting to sue offshore casinos, especially unlicensed ones, is merely a wish.

In any case, for almost the same reason, operators are not obliged to agree with us, because there is no legal frame, yet still we are the most effective resolution service; hence, I suggest you do not quit now.

Hold on, please. 🙏

How can I find out what response or defense slotneo gave you?

Once the responses in the complaint thread are reviewed and approved, all parties will see them.

They sent it by email. I want to know what they wrote in that email.

I'm sorry, but only Martina can share that. I frankly do not resolve your complaint and furthermore, I can't access her email.

Casino.guru needs to be known in Turkey. Betting on foreign sites is illegal here. That's why many people like me have been scammed. There's a website called www.sikayetvar.com. Most of the sites serving Turkey are based in the UK and Cyprus. Therefore, they can easily freeze accounts and block funds. If Casino.guru were known in Türkiye, you would receive thousands of complaints. I'm sure of it.

That is a very intriguing point, and you may help other players on local forums on any other occasion by passing on the link to our website. I guess they would be truly grateful.

However, it is fair to say that missing a local license, for example a Turkish one, is not automatically a reason for complaining. Similar complaints are usually rejected.

Players should do some research first and then decide whether they should or should not play in the offshore casino. It is a deliberate choice.

Casino Guru Fair Gambling Codex 👈👈 explains that.

Why don't you have Turkish language support? Believe me, if you had Turkish support, there would be a lot of interest. Also, which country are you in?

Well, this forum is equipped with the in-built Google translator to help talk to players from any country, if needed. For the rest of the website, though, I suggest Google Lens or any other complex website translator.

which country are you in?

Are you asking me personally or about Casino Guru as a project? I live in the Czech Republic; it is helps. 🙂

Did Marina come to work today? Is she okay?

She is okay. Nice of you to ask.

Your complaint has been in progress, and Martina will get to it as soon as possible. No need to worry.

How will they communicate the process regarding my complaint? What is the status of my complaint?

From what I understand, things are not going well on this site.