Slotman Casino - general discussion

If you want to discuss anything related to Slotman Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've deposited with my partner's keycard and it's not allowing the verification process

That's probably because you used someone else card, which is usually against the Terms and Conditions.

Always deposit only with payment options associated with you.

Otherwise, you may find it very difficult or even impossible to pass the account verification.

I registered at the slotman casino with a bonus code that granted free spins and the winnings obtained had a rollover of 25x, all this was accomplished generating a profit of 689 euros, I contacted support asking what I should do to withdraw the money, and they told me to verify my account, send my documents, and I could withdraw it without problems, after a while I write again that my documents were already verified, I had already taken a screenshot of the balance of my money, which always has to be done, My balance disappeared, I asked why, and they told me that the maximum earning amount of the bonus is 50 euros, they never told me that, it did not appear in their terms and conditions, and after more than 2 hours they eliminated the winnings. They gave no solution, thank goodness I did not deposit money, since in something simple they act in an incorrect way, nor imagine withdrawing money from winnings, or large winnings could have a thousand excuses, this casino is a disappointment and I don't know why it has a score e high. not recommended at all.

Hello,

I'm sorry to say that but it's normal that no deposit bonuses are always limited by the maximum bet, and wagering requirements and also by the maximum withdrawal limit. You should always read the term if you decide to take advantage of any bonus. The casino is not going to inform you every time you take a bonus, you should always read the terms and conditions - that's its purpose. I find it quite hard to believe that such an honest casino would forget to mention this important rule in the terms. Are you sure?

That would be truly unfair. 🤔

It was like that, nothing was ever communicated to me about said bonus that had that profit limit, despite asking support for all the details, and I have the conversations.

Well, this should still be found in terms and conditions, as I explained earlier. Do not expect chat or support to contact you after you took a bonus to explain all details to you, sadly, this is not how it works. ¨¨¨

How exactly did you ask the support about this condition, please?

My account has broken all records of unwinnable bonuses.

In addition, a lost deposit of about PLN 6,000.

Max win from all the spins I made in this "pseudo casino" is 200x 

If you respect yourself as an experienced player then just don't play there. As many rehearsals as I've done, it's a veritable cabaret.

I am requesting Casino Guru to report this casino to the relevant authorities to verify that their algorithms are "still fair".Incredible mess. I blocked my account and I don't want anything to do with them. I regret every deposit I made there.

Hello,

we are an independent website, so I'm afraid we can't act on your behalf. You're the one who played in the casino, so if you feel somehow cheated, please contact the licensing authority.

I can offer you two other options though.

You can reach out to the game provider if you truly feel that games are rigged.

Normally I would also suggest a complaint, but I honestly think that it is almost impossible to present proof that would without any doubt confirm your statement.

If this is the way you want to go, learn more about the resolution center here.

That's what I thought it was a fight with windmills.

Nevertheless, I warn You guys - beware of this casino :)

Thank you for your warning. 👍

Did I take it correctly that you are not interested in any suggested options? Sadly, I have nothing more in my sleeve 🙁.

I wish you better luck next time of course.

If you're on the other hand interested to find players that already made their comments about game providers, browse the Game Providers section here on the forum.

We also set a category dedicated to slots.