Slimking withdrawls legitimate? (page 2)

Why haven’t you opened a complaint yet if you’re having a problem with the casino? I already shared the link with you, and I think that would be the most useful next step now.

From what I’ve seen, the casino has already managed to resolve another complaint, and it has also responded to our team in another player’s case. So I wouldn’t be too quick to label the casino a scam when there still seems to be a realistic chance of getting help and the casino appears willing to communicate.

I’d recommend submitting the complaint so our team can look into your case properly.

I beleave it to be misleading its defiantly a scam

What you personally consider a scam is ultimately your own opinion. At the moment, I’m referring to the facts and information we actually have available in our system.

Until our team reviews your case and establishes that the casino acted unfairly or that there is sufficient evidence to consider it a scam, we cannot present that as a fact.

You have the opportunity to support your claims with evidence if you open a complaint. Until then, please avoid repeatedly posting the same accusations across the forum. If this continues without bringing anything new to the discussion, your forum access may be restricted.

I hope you understand what I mean.

Yes all apart proof payments which I sent 4 times but they say not right now asking for 3 months bank statement

Thanks for the clarification. So was the issue simply that the casino asked you to provide a bank statement covering the last three months, or was there some other specific problem with the documents you had already submitted?

What they’re asking for now is fairly common as part of the verification process, so you’ll most likely need to provide it in order to complete the KYC successfully.

Let me guess shaky asian still no funds received

Casino guru really confused why your defending the website

I’m not sure why you think I’m defending the casino. Please read my last post addressed to you carefully, and once you understand what I was actually saying, we can continue the discussion.

The casino is not accepting my documents. They are not giving a proper explanation as to why the payment verification document is not valid.

I've uploaded something four times now. The waiting times are a disaster.

Please help us

Exactly the same as me

After four uploads, I can understand why you’re frustrated, especially if you still don’t know what needs to be corrected.

Which payment method are you trying to verify, and what type of document have you submitted? It would also help to see the exact rejection message, even if it seems vague. You can copy it here or share a screenshot with your personal and banking details hidden.

When did you first submit your documents, and have your identity and address documents already been approved? These details would help us understand whether the problem is limited to payment verification and how long the process has been ongoing.

Everything has been accepted except for the payment history. I deposited via Apple Pay and EPS and uploaded the transactions from both. I've already filed a complaint requesting access to my data.

Thanks!

Okay, do we know why the document showing your payment history wasn’t accepted?

No, the last upload was rejected. The reason given was that I should upload it again. I've been waiting for two days now for confirmation or rejection. Email support isn't helpful either.

Okay, let’s see whether the casino gets back to you and provides an explanation now that you’ve uploaded the document again.

If they don’t respond and you’re unsure how to proceed or unable to complete verification, our team will do their best to help. Your complaint is currently awaiting review, so for now, we’ll need to wait.

Thank you!

It was rejected again just now with this reasoning.

I’d say this is a fairly standard and straightforward request, so I’m not sure what the issue might be. From what I saw, they’re asking for a PDF or image showing your payment method and deposits to the casino, with nothing removed or obscured.

If you’ve already submitted a document that meets those requirements and they rejected it only to ask for the same thing again, I’m not sure what else they need.

However, if the document you sent didn’t match their instructions, it would be best to prepare it exactly as requested and submit it.

For gods sake poor people casinoguru there fraudulent to the max how many people are you going to let get stung

Good morning, I want to give some advice to all players: play at casinos where the payment security index is above 7, below this score, it is very likely that there will be problems of various kinds. This memorial is valid for all casinos in the world, including my Italy!!