Simsinos Casino - general discussion (page 2)

Hi,

Thank you for the quick reply. In the meantime, Simsinos has cancelled both withdrawals, supposedly due to incorrect account information. This time, I used my Revolut account, which is in my name, and all the details were correct. I deposited using Google Pay, so my bank transfer withdrawal option was correct. Now I'm not sure if the cancellation of the withdrawals is related to this, as I used my Sparda Bank Berlin account for all previous withdrawals. I requested a new withdrawal of the cancelled funds – this time to the account from which previous withdrawals were successful. Support again cited high withdrawal volume and said it might take longer. A message to expedite my withdrawal was also sent.

Regards, B. Wiekowski

Thank you for the update. The cancellation of both withdrawals due to allegedly incorrect account details is relevant, especially as you say the Revolut account is in your own name. From the forum, we cannot determine whether the use of Google Pay, Revolut, or the previously used Sparda Bank account caused the issue.

Submitting the new withdrawal to the account that was successfully used before should at least make the payment route clearer. Since your complaint is already open, please add this update there, including the cancellation messages, the dates and amounts of the withdrawals, and the status of the new request. Please provide the evidence through the complaint rather than posting bank details publicly.

The Complaints Team can then ask the casino to explain why the first withdrawals were cancelled and what is still preventing the new one from being processed. Until then, it would be best not to cancel the new withdrawal or use the balance for further play.

Can I add the relevant screenshots here, or are they visible to everyone?

Hello, it’s good that you’re asking beforehand. This is a public forum, and all our threads are public, so any screenshots you post here can be seen by anyone.

I’d suggest sharing only what’s necessary and hiding any personal or sensitive details. You can provide those privately through your complaint, where sensitive information can be hidden from public view and the mediators take care of that.

I just received this information, yet again an increased or even overwhelming volume of payouts... this information has been available daily since October 30, 2026.

I understand that hearing the same explanation since 30 October isn’t very reassuring. It’s possible the casino really is overwhelmed with requests and struggling to keep up, so that could still be a believable explanation.

On the other hand, 11 days feels like quite a long time without at least an attempt at a partial payment or some alternative solution. Whenever I see a situation like this, I wonder whether there’s a problem with a payment provider that has brought withdrawals to a standstill. That’s only a possibility I’m considering, of course, not something we know is happening here.

Let’s see what happens next. Hopefully, there will be some positive progress very soon!

Thank you for the quick reply. I will now let my positivity rub off on me and hope for the best. Regards

I just won €2,600 on that site. I just hope it doesn't take that long for me.