Simsinos Casino - general discussion

If you want to discuss anything related to Simsinos Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

When do you record the new casino from gammix? Wunderwins...I already have a complaint

Hello, sounds like a casino we have not reviewed yet.

We'll gladly do so, please share the link and use this thread - specially made for this occasion:

https://casino.guru/forum/casinos/do-you-know-a-casino-that-isn--39-t-reviewed-on-casino-guru

In the meantime, feel free to create a new thread in the casino's category. Kindly describe the issue there:

Thank you.

Good morning

Change of site name and address? For what?

Hi, do you mean that the address of this casino has changed with its name ? If so, I'll forward it to our data team to take a look and edit it if that is indeed the case. 

But how did you figure it out ? Also, thank you for letting me know. 

Hello, I have an account at this casino, it looks a lot like staxino.com, it is from the same group, from what I understand, it has nice bonuses, they did not ask for identification, they tell me that you still do not need to give us any documents, what I want to ask is that it says it accepts players from Greece, okay, but I enter with a German VPN because if I go to enter normally, it tells me that entry is prohibited and it writes me the EEP logo of the Greek Gambling Authority, I enter the casino normally, but in the terms and conditions of the casino it clearly says that it is not VPN friendly (I have sent an email to the casino) but they have not answered me, I am sending you the terms

I don't know I can't send the file if you know anything about this issue tell me thanks in advance casino guru

Well, it is always best to check with the casino, and if they don't reply to your question, I would probably be better avoiding playing there. Just in case, you know.

The safety index of the casino is not the best, actually. 🤷‍♀️

Hello i want to ask in the same problem to write up tell me simsinos casino they don't have any solutions to tell me and if i use vpn they close my account, i dont understand accept players from creek area which way with no vpn all the casino i play ( and dont allow vpn) sent me a link to play normal by creek area this fault can resolve by casino no of the player i am right casino curu in that ( i fear to play with that reason )

I am not quite sure I understand the issue here.

May I suggest you write in your own language, please? It will be better to understand, and do not worry, we have an automatic translator implemented on our website.

What I'm asking is how does the casino accept players from Greece without using a VPN, but this is not possible unless they send me a link or some other way so I can enter and play. They told me we can't find a way for you. If you continue to play with a VPN, we will block your account. I'm asking if this is normal.

Now I get it. Thank you.

Imagine this situation: You are from Greece, but you are in Ireland, for example. You are allowed to play there and don't need a VPN for that. The country is just an example, you know.

So, this way Greek players are allowed to play at this casino, but if you are unable to play from Greece without a VPN, it is not allowed for you to play like that.

Do you get my point, please?

I completely understand it, but the point is that the casino should find the solution and not the player. I don't know if you agree with this and I don't know if it is the casino's obligation based on legislation!!!!!!

Neither do I, actually. We are not lawyers here, you know.

The thing is that it is very important to read the terms, and if it is written that the usage of VPN is not allowed, the player should avoid it, for sure.

Hello.

I´m playing at simsinos for a few years now. Never had any issues. Even KYC was easy to handle.

Now I need a new KYC and upload my credit card picture.

I did and made a mistake. So I need to upload again. But all the links that they send now, aren´t working. It always shows, that I already uploaded. NO option to upload again and properly. Always the same link with the same result.

Chat is making tactic and hoping that I play my money.

Can you please help? Waiting since end of November...

Have you tried to contact the casino by email regarding all this?

If the casino is unable to resolve the issue you have experienced for this long, our complaint team could intervene.

I am just not sure if the casino will communicate with our team, as they usually don't, unfortunately.

Hello Romi.

I really thank you for your message. After weeks of fighting, this morning they made the withdrawal. So we can ignore my last message.

Thanks for replying and have a great week!

I'm glad they did, really.

What do you think helped here?

Would you like to write more about your experience in a user review, perhaps?

Here's the link just in case.