Simple Casino - general discussion

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I had already closed this casino in my opinion and now I received this email. I immediately went to simple Casino's chat to close it once and for all.

isn't this also unfair funding at this casino...

they want the money even if they don't play.

Hello,

I have never seen such a procedure before, I will definitely get this checked. 🤔

As far as I understand, if you close the account with zero balance, everything is ok. So just to be sure, is your balance at zero, please?

Update: This rule is ok, the casino's account is not a bank account and players are not welcome to "store" money there. I guess that your account must have been inactive for quite some time, am I correct?

These are the associated rules:

Saying: just withdraw your money and all is good.

So they ask me for different kinds of documents and deny my stuff for several times. It takes me two weeks and probably 15 emails to get through the kyc. What I get in the end is nothing. They did this whole process just to annoy me for weeks.

"We want to let you know that your account is closed permanently and winnings are confiscated due to breach in our Terms and Conditions. We'll refund the deposit amount of €100 back to your bank account."

I can tell exactly what I did. I deposit 100€ for welcome 100e 100% NONSTICKY bonus. I withdraw 1200€ after wagering around 130€ on raw money part with 5€ bet only. That is everything. They see this as a breach.

They claim to be an MGA casino on the front page...

"The website simplecasino.com is a brand of Hero Gaming Limited, a company registered in Malta with registration number C61794 with its registered address at 26 The Forum Office, Triq l-Uqija, Ibragg, Swieqi, SWQ 2335, Malta and holds a Remote Gambling License from the MGA/CRP/253/2013."

...but they are actually under Kahnawake. I sent KGC a complaint already, but I just wanna warn you guys. I should've done some research before this. After googling I found really similar stuff what happened to me.

Hello. I am sorry for the situation you have to go thru at this casino. If you feel that you need our help, please feel free to submit a complaint here with our team. They will surely try to help you out. Follow this link, please, to do so. Do not hesitate to contact us, if you need any assistance.