Sherbet Casino - general discussion

If you want to discuss anything related to Sherbet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Scammed me for 2979.99 USD. Was playing sportsbetting and casino games at their websites. 

Placed 8 bets in total, after that they told me I had been fraudulent. 5 off my bets was at the highest league possible in that country.

Every bet was live or less than 24h until gametime.

4 different sports. 

bets took place in 6 diffrents countries 

With this taken into consideration and the sample size only being 

8 bets I don't see how you can seize all my money for fraudulent betting. 

They doesn't answer emails and live support is just giving the same automated answer. I have a lot of evidence if anyone wants to look at it.

2137.91 out of the 2979.99 USD was my own deposit. They don't even let me withdraw my own deposit so they are legit just stealing my money. My username on the website was kakamaria

Help help ten dollars. I will be very grateful to all peaceful heaven.

Hey, I'm sorry you got into this situation, but I have to say right at the beginning that we don't deal with sports betting because we don't have a branch or experts for that. Thus we would have no relevant insight into similar problems. 

However, I would try to help you at least by posting a few links where you could file a complaint, where sports betting is dealt with. I am attaching them here: 

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you use any of them, you can let us know how you did and what the result was. I'll keep my fingers crossed. 🤞

Hi did you also encounter any problem in the casino ? I would like to inform you not to share such sensitive information on the forum so that trouble doesn't arise. 

Anyway, could you describe what happened please because I have learned almost nothing from this. I will wait for the answer.

Casino Guru is the only website that has Sherbet listed.

Oh, I see, then you are trying to get help where you can. But we deal with casinos, so unless you have played slots and stuff like that and only bet on sports, we won't be able to help you as we don't deal in that area. 😥

Hello,

On 19.09.2024, I played on Sherbet after the founder persuaded me to switch from other sites, as they were trying to attract new VIPs and high rollers.

The founder reached out to me via Telegram, attempting to call, discuss matters, and convince me to play. I wasn’t interested, but they kept messaging me persistently. Eventually, they created a group with five members (the founder, co-founder, VIP host, and apparently, the head of marketing).

I’ve attached all the chat logs between the founder and me, as well as from the VIP group created by the founder.

I had stopped playing there for a year because the last time I played, I placed a $30k bet and lost it.

Recently, I deposited $30-35k to play, lost it all, and received a loss-back bonus along with a deposit bonus from the team for my next deposit (to keep me active).

I then deposited another $10k after they negotiated a deposit bonus with me, which I later forfeited due to my win.

I managed to win back my deposit and increased my balance to $50k. After this, the team became slow in responding on Telegram, and I had to go through KYC. While waiting, I played further and increased my balance to $125k, but then my account was blocked.

The compliance team informed me as follows:

"After reviewing your account details and submitted documents, we have identified that you are currently residing in Malta, which is a restricted jurisdiction for Sherbet, as well as other major Curacao-based casinos like Stake and Duelbits.

As a result, your account has been suspended indefinitely, and your withdrawal request has been denied. If you believe there has been an error or wish to dispute this decision, please reply to this email with the details of your dispute, and our compliance team will review the matter. We appreciate your understanding.

Best Regards,

Sherbet Compliance

Adam

Sherbet.com"

The founder tried hard to make me switch from another casino to their site just to secure my deposits and then lock my account.

I have not been offered a refund for my deposits. As of now, my PnL on the site is approximately:

Total deposit: $120,000

Total withdrawn: $20,000 - $30,000

Current on-site balance: $125,000

I was able to access Sherbet without using a VPN in Malta, and the founder personally invited me to play, continuously messaging me until I deposited.

This seems like a blatant scam to me—a real scandal.

Hello, according to what I've read it's quite a complicated situation. 

Anyway, didn't you mention to the manager who invited you to play here that you are in Malta at the beginning ? I think that would be quite important, because if he was aware of it and then blocked your account and took your winnings because of this problem, then it wouldn't seem fair to me. 

However, I would still probably file a complaint on our site and have our experts look into it, because I still don't think it was the best move by the casino to call you to play there and then block you when you win more.

So if you are interested just tap on this link and our team will try to help you if possible.

You up for it ?