Safe Casino - general discussion

If you want to discuss anything related to Safe Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I won just under a thousand euros from this casino, but verifying an account for this casino is really difficult, so I've hit a wall in the sense that they ask for a picture of me showing my identity to the camera and the series of numbers they asked for. The problem with this is that they always ask for a picture again with a new series of numbers, so I would think that there is no way to get money out of this casino except possibly through a complaint.

Hi, how long has your verification process been going on? Have you asked the casino why they keep asking for basically the same things, just with different numbers? I know that sometimes it’s not exactly easy to provide everything the casino wants. 

Anyway, feel free to let me know, and if you don’t know what to do next, I’d go the complaint route too.

Now I got an email from the casino saying they closed my account, this action seems really strange. They also said they would have accepted my withdrawal, but we'll see.

Did they tell you why they closed the account? Be sure to let me know whether they’re processing your withdrawal or not. 

I am currently trying to withdraw 5500 and they are mucking around with verification and making me give 3 different types of address verification, then now they want another i d and now they are asking for paysafe card statement and I dont even know where to get that

It is very important to cooperate with the casino and provide everything they ask.

If you are unsure where to get the statement, contact support. They should be able to help.

When exactly did you request your withdrawal, please?

Haydo13, I believe you and I would not be surprised that they are delaying purposefully.

Any casino that one has to request and then demand account closure NINE TIMES cannot be trusted.

I am surprised you were able to win 5500 dollars as I don't recall the last time I have seen a casino set the rtp this low. And the glitchy software always freezing during bonuses....

This brand isn't one I would spend a dime on again. Good luck getting your money.

I tried to withdraw a week ago and nothing. At first it was 60,000 and now it's down to 10,000 where I never received any withdrawal. I think it's totally fake.

Hi, thanks for the info. Did the casino say why they haven't paid you yet? Were you playing with a bonus or not?

What do you mean by "it was 60k and now it's 10k"? Is that some kind of withdrawal limit you have? 

The truth is, it's chaos, all those damn bonuses, it's a mess... Initially, I only deposited 100 with the 200% bonus option, no free spins... everything was fine, I went to the slots and lost 80... I had 220 left and went to my beloved Evolution Gaming and as always... in just a few spins, I won 150 on Crazy Ball and then 600... I specifically combine live casino games, slots, Crash, and Plinko with multiple wins and don't let large amounts of money accumulate... I tried to withdraw 600 because the casino indicated I had 922... 200 from the bonus plus my first deposit of 100... damn rollover... but then I saw that the accumulated bonus wasn't included in my winnings because they take your money first and then the bonus... before blowing my 100, I multiplied it... that's why the bonus is worth absolutely nothing... I tried to Withdrawal and pending puts.... ...the next day the withdrawal that was pending was canceled and now it won't even let me withdraw 100.... Their catalog is good and extensive but what 🤔 It's just like Mexlucky.... total disappointment.... I want to keep playing but if they're not going to give me what's fair, they deserve to hear from me....

This casino is a scam, I verified my deposit.

I won a prize of 1300 but when I try to withdraw it they always tell me I need the password or card number etc

They keep stalling and rejecting the withdrawal out of the blue is a scam

Hello, I could not determine if you were able to withdraw in the end. Can you help me with that, please?

Hello, I understand you are concerned about some verification, but I for example, do not fully understand what seems to be the matter. Can you particularly describe the part with the password or card number? Feel free to put some screenshots in. Maybe we can conclude what has been happening.