Ruby Slots Casino - general discussion

If you want to discuss anything related to Ruby Slots Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

i cant seem to get my $140 no deposit bonus

is anyone there

hello

Hi, have you used the code NSB140 in your account in order to receive it?

i still cant redeem my NDB140

Hello, have you tried their support or chat, please?

dont know how

cant find it

I'm sorry me neither - can't pass the "Enchanted Garden 2" landing page with the current bonuses 🙁. I'm not even able to scroll the page down.

Ruby Slots uses every delaying tactic possible to keep winners from withdrawing.

Hello,

can you specify what sort of delay tactics you are facing?

No customer support. No response to emails. ID information pending for weeks (selfie and DL). No verification of credit cards, etc. I quit. Their tactics are similar to those at Raging Bull. Scam.

If this is the way how the casino treats you, you should consider submitting a complaint.

More details can be found in this article.

Ruby slots casino is a scam. They owe me $2700 and won't pay me my winnings. They took my deposits but won't pay when you win. I WANT MY MONEY

Hello,

can you explain what makes you feel that the casino does not want to pay?

Can you explain what has happened?

I've explained over and over. They have taken my money from my account after denying my withdraw request. They did this after I provided all the documents requested, right up until the last day they had to approve or deny request. The casino made up some story about mixing funds because I made a deposit while still having $5 in my account. It was all my money. The casino are a bunch of liars and thieves. If they weren't, I would have my $2700. I am not a rich person, this is not right.

So true, and then makes up b.s. stories and will not pay. They owe me $2700. Now, the money has disappeared and they put $30 in my account. They are thieves and they can take their $30 and shove it where the sun doesn't shine.

Hello,

since those are the first 3 posts on the forum I was not informed about your situation, so I asked. I hope it is ok 🙂

I feel you are frustrated, but try to be calm and wait till your complaint advances further.

There are 13 persons for 688 opened complaints, so if I may answer your questions: "So, how long do I have to wait now? Can you help me or not?"

Yes, we will do our best. Kindly mind the timer though:

Kristina has 5 days to respond. I can imagine that this is not what you like to hear, so please, read about the complaint process here, to understand what it means to deal with one.

I hope we will help you in the end.

Thank you for your response. I will be patient, I'm just very frustrated and I feel violated by this casino.