Royalen casino experience (page 3)

I agree with most of what people here write about the pros of this casino, except one thing: the bonuses can't always be wagered. Other than that, 0 complaints. The most important thing is that they process withdrawals of your winnings without any issues. Plus, there's a solid cashback

Hello Teiledo,

Thanks for your fake review, in my opinion. It's quite suspicious that all the supposedly "positive" reviews have a Bronze rating. Strange, isn't it?

Unfair and legitimate winnings were seized or confiscated by the casino. What do you say about my case, if you've even looked into it?

Thank you.

Thanks for your reply, Radka.

Unfortunately, no decline in the index has occurred yet, and I therefore expressly request that you investigate, monitor, and review this. I will do so regularly.

Thank you.

Hello, to be honest, I do understand what makes you behave this way; on the other hand, you are in no position to challenge other people like this. Without proofs, it's rude and not in line with our guidelines. Therefore, kindly reconsider the way you communicate with others.

I hope from now on, we are on the same page. Other users, no matter their ranks, are not obliged to respond to "It's quite suspicious that all the supposedly "positive" reviews have a Bronze rating. Strange, isn't it?

Unfair and legitimate winnings were seized or confiscated by the casino. What do you say about my case, if you've even looked into it?

Thank you."

It won't be tolerated anymore.

It's a top casino among newcomers to the market!!!

Crypto deposits and withdrawals are convenient and much faster

Hello Radka,

Unfortunately, I don't share your opinion and would like to ask you something; I would appreciate an honest answer.

You're on holiday and looking for restaurants on Google. You find one with 20-30 reviews, all 5 stars. You read the reviews and it almost always says:

• Amazing taste
• Great restaurant, don't miss it!
• A wide selection of dishes and great prices
• Absolutely fantastic, definitely worth a visit!
• Great selection, great prices
• Best restaurant, definitely worth trying!
• etc.

Then you look at the profiles and notice that many reviewers have only written 2-3 reviews so far. You visit the restaurant and realize that it's not at all as the reviews said and was bad. What do you think at that moment? Do you still need proof or evidence that something must be wrong?

Thank you.

Hello Spetneak,

What makes this casino a top casino? I'd be interested to know if you could elaborate.

Thank you.

Hello,

I do understand why your own experience with the casino makes you suspicious. However, I need to draw a clear line here.

Other community members are under no obligation to respond to your questions or defend their own reviews simply because you personally doubt their authenticity. Likewise, you are not in a position to publicly accuse other users of posting fake reviews based solely on your assumptions.

Please keep in mind that forum discussions, user reviews, and the Safety Index are three separate parts of our platform, each with its own moderation process and purpose. What you can see as a forum user is only a small part of the overall picture.

Our team regularly reviews user reviews for authenticity, credibility, and compliance with our guidelines. There are many legitimate reasons why multiple reviews may appear within a similar timeframe or share certain characteristics, and these situations are assessed internally. For that reason, it is not appropriate to draw conclusions about other users or challenge them publicly based only on what is visible on the front end.

You are, of course, welcome to discuss your own experience with the casino and your complaint. However, questioning the integrity of other community members without evidence is not in line with our community guidelines.

Please consider this a final formal warning. Should this behavior continue, your forum access will be restricted.

Before anything else though, I'd like to say that I'm not the kind of moderator who looks for excuses to get rid of people simply because they ask uncomfortable questions or think critically. Quite the opposite. I appreciate users who are willing to analyze things and challenge what they see.

Since you've clearly invested quite a bit of time into your observations, I'd like to expand on the topic a little and share some context from our side. This isn't meant to convince you that you're wrong or to defend this particular casino. Rather, I'd like to explain how user reviews have gradually evolved over the past several years from the perspective of a team that works with them every single day.

After reading your analysis and the restaurant example you used, I believe you've also noticed how dramatically the way people write online has changed over the past few years. AI tools and text generators have become part of everyday life, and they are often used even by ordinary people who simply don't know what to write.

As someone who works with user reviews every single day, I can confirm what I've already mentioned before: positive reviews often sound very similar and, quite frankly, many of them feel artificial. However, that alone is still not proof that there wasn't a real person behind the keyboard.

It would also be fair to remember that the people posting those reviews usually know nothing about your personal experience with the casino. Their motivation for leaving a comment may be much simpler than you think.

It is quite common for casinos to occasionally ask their regular players to leave a review. That's simply standard industry practice. When someone enjoys playing there but doesn't really know how to express their opinion, they often borrow phrases they've seen elsewhere or simply ask ChatGPT to help them write something. As a result, many reviews end up looking generic or similar.

Of course, from the outside, this can look suspicious. But that's no longer unique to casinos. This is simply what reviews of almost anything look like today because writing habits and people's motivations have changed significantly.

This is also one of the reasons why forum posts, user reviews, complaints, and the Safety Index are treated as separate parts of our platform. User reviews themselves do not determine a casino's Safety Index—precisely because we understand their limitations and because no one can reliably judge someone's intentions from the final text alone.

Unfortunately, or perhaps fortunately, we live in a time when a genuinely valuable review that thoughtfully describes a player's experience has become incredibly rare. That doesn't mean, however, that a satisfied player cannot simply describe the ordinary things they appreciated: fast withdrawals, helpful customer support, enjoyable games, or a good cashback programme. Those are still perfectly legitimate experiences, even if they are not particularly detailed.

At the end of the day, none of us has a detector that can tell us what someone's true intentions were when they wrote a review. We can only assess what is actually written, together with the surrounding context, and apply the same moderation standards to everyone.

This is why, although I understand what you're trying to achieve, I see your recent activity less as helping the community and more as a personal mission against this particular casino. Unfortunately, that has led to publicly questioning other users and challenging the authenticity of their reviews based solely on assumptions.

So, just a wrap up: Other community members are under no obligation to justify or defend their own experiences because someone else finds them suspicious. If you genuinely believe that a review violates our guidelines, you're always welcome to share your toughts, and let us assess it. However, publicly accusing other users of posting fake reviews is not something we can allow, regardless of the circumstances surrounding your own complaint.

I hope this explains why wI 've asked you to stop doing so.

Thank you for the detailed answer, Radka. I understand a lot and I follow your rules as best I can, which I have done so far. Therefore, I don't quite understand this last warning.

Just to be clear: I'm no longer allowed to message or reply to members to ask what exactly they like about the casino? My questions were genuinely meant to be neutral. I really want to know, and I'm not forcing anyone to answer or to consider my experience with the casino.

Thank you.

You are welcome. I respect your experience, buts no, that is not what I said.

There is absolutely nothing wrong with asking another member about their experience with a casino if your intention is to have a respectful and neutral discussion.

The issue is the context in which those questions are asked.

When you write statements such as "Thanks for your fake review" or publicly suggest that other members' reviews are suspicious because of their account status or because they don't match your own experience, your questions can no longer be seen as neutral. They become accusations that other users are expected to defend themselves against.

That is the behaviour I asked you to stop.

You are always welcome to discuss your own experience or ask others about theirs. What you should avoid is assuming that another user's review is dishonest based solely on your own suspicions, or drawing conclusions from whether they choose to reply to you.

To be equally honest with you, if I were a regular forum member and had read your previous posts, I probably wouldn't reply to your questions either. Not because there's anything wrong with being asked about my experience, but because the surrounding context would make me feel that whatever I said would simply be used to support a conclusion that had already been made.

That's why I keep coming back to the same point: context matters.

Thanks for the quick reply, Radka.

But if you look closely, they're not answering your questions either. And you're all here unbiased and without context.

Thank you.

You're welcome.

Well, considering the overall context of this discussion, I don't think there's much point in comparing who replied to whom.

For now, though, let me simply thank you for all the energy, effort, and perhaps even patience you've invested in this discussion.

In my opinion, if you ever had to spend a few months moderating player reviews the way we do every single day, you could easily go nuts too. We certainly do from time to time. 🙂

That's probably the last, and the most honest, experience I'd like to share from my side.

Hello Radka,

The casino's rating hasn't changed for the worse? What do you say to that? I find it completely unacceptable. The casino confiscated legitimate winnings and didn't respond to the complaint.

Thank you.

And Radka, there's some important information you should pass on to Samuel regarding my complaint, and he definitely needs to take it into account. The casino has changed its bonus terms and conditions by 6.14!

It now says under 6.14:

6.14. Winnings from bonus funds are also subject to this maximum limit.

Here's a screenshot showing where this point was not present:

And here's a screenshot of how it looks now with the adjustment:

This clearly shows that the casino has unjustly and unfairly withheld my winnings!

The modification date was not changed, despite the edit being made! It still shows February 4, 2026! This is manipulation or deception of the terms and conditions!

They want to ensure that the unresolved case has no negative impact. They want new customers to see that the complaint was unfounded and that the casino acted correctly! That's why they haven't changed the modification date (last update). They're hiding and obscuring it!

Dear Radka, what further evidence and proof do you need? I ask Samuel to integrate this into the complaint immediately and adjust it accordingly.

Hello, the rating and complaints effects are automatically calculated so it may not be in line with your expectation. For details, though, every complaint is visible. Not sure whether you read the guide about complaints and their impact, but the basics are there. (Just in case you would like to take a look 👈👈)

The severity of the "problem" is expressed through the awarded black points, as I mentioned; it's pure math; otherwise, we would only classify the casino as simply good or bad, with nothing in between. It's a process; if the casino keeps acting this way, the drop will be more severe based on the disputed amounts and awarded blackpoints.

We have no other model available, I'm afraid.

In my opinion, you mistook me for a personal complaint assistant. However, I cannot speak on behalf of Samuel or the casino. I respect your opinion and experiences, but from where I stand, I have nothing else to add. The complaint remains unresolved, which means it still harms the casino's reputation.

Thanks Radka for your feedback.

Dear community, I wanted to briefly inform you that CasinoGuru, or rather my contact person in my complaint against Royalen Casino, has not yet addressed this manipulation of the bonus terms and conditions, which I find unacceptable and wrong. €22,500 might not seem like much to him or others, but it certainly is to me, so this case deserves higher priority.

This retroactive manipulation of the bonus terms and conditions without adjusting the change date is highly fraudulent and criminal. This should be included in the complaint and the index should be drastically lowered, if not reduced to 0.0, resulting in blacklisting.

I would appreciate any answers to this. I also wonder if there are still people who believe the positive reviews and reports.

Furthermore, I have now contacted well-known game providers and described this case to various German and international gambling and casino forums, and I am curious to see if they will respond and what their opinion will be.

Casino-groups, in particular, is under intense scrutiny. I've learned that it's not a reputable affiliate site like many others claim to be, and that it's solely focused on generating commissions. This explains the complete and erroneous mixing and confusion of casinos listed there, across various providers with different licenses and some without any licenses at all.

I'll keep you updated.

Thank you.