Royal Reels Casino - general discussion

If you want to discuss anything related to Royal Reels Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Pathetic casino 0 game play 0 loyalty bonus 0 withdraw and 0 customer service need I say more

Well, I think I got the message, yet this is a forum, thus we could use more details - that's for sure.

Care to advise or share a concern, perhaps?

I won $4100 Thursday morning & Saturday it showed the transaction as being completed on their end, haven't yet received funds yet has its been 4 days already.

Hello there. About which casino are you talking about, if I may ask? Also when you say "completed on their end", do I understand it correctly, that they have actually sent the money to your account, yes? Just let me kindly point out that the approval happened during the weekend, and usually the casinos, as well as the banks, do not process any payments. In this case try to be little bit patient, usually we give casinos 14 days to proceed the withdrawal requests, could you do that 🙏? You can always check with he support of the casino and even with your bank or your payment provider to make sure everything is ok.

Please let us know how it's going, will be waiting for your reply🙂.

Yes said completed on their end Saturday, I'm guessing 1-3 business days to process?? Also it's royal reels.

Thank you for your reply and I have moved your posts under the specific casino you mention. 

As far as your withdrawal is concerned, there is no reason to panic as it is only a few days away and as Romi wrote, it is possible that the casino does not process withdrawals over the weekend. So it may take a few days, and I firmly believe that you will get your money as soon as possible. What payment method did you use ? 

However, if you have any trouble and can't withdraw your money, you can turn to us. 

I will wait for an update. 

Hi Guru 🙂

I have a question. I found this on the Overview page:

"Warning: Royal Reels Casino has certain sections of Bonus Terms and Conditions that we consider to be unfair to the casino's players. These might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it."

I looked at their Terms and Conditions and didn't see anything out of the ordinary, but perhaps it was this:

"13. The Player is not allowed to use any strategies while playing with an active bonus in order to fulfil the requirements to wager the bonus. If the Player uses such strategies, and if the Casino has sufficient grounds to believe that the Player's actions are aimed solely to obtain financial benefits using the bonus advantage, then the Casino reserves the right to cancel all Player's winnings."

It's quite a vague term isn't it 😛

Anyway perhaps there was something else I missed and would love a clarification as to why you have this warning.

Whilst I am here I also wanted to point out that they don't mention a max bet size while wagering the bonus. Which is odd.

And one last thing. The wagering terms of only 30x the bonus amount seems to be one of the fairest available from casinos these days.

Thanks for your time

Tony

So I made a $60 deposit with a 50% bonus. Very first bonus I hit on a 30 cent bet:

Completed the wagering with $6069. Withdrew on Sunday night, in my bank account Tuesday afternoon.

Very happy 🙂

Well, that makes me very happy and congratulations on a great win. No max cashout applied to the bonus and you could withdraw everything you uploaded ? I'd say that's not that common. 

Also the money came to you quickly, what method did you use to withdraw it ? I suppose you'll try it again if you managed to do that.

I wish you the best of luck and let it happen again. ☘️☘️

Thanks Jaro 🙂 it is a once in a lifetime win.

That's correct, no max cashout! $6069.25 withdrawn via Bank Transfer in under 48 hours.

Cheers for the luck. I hope for the best for you and all of the Casino Guru team🙂

Thank you. 

Yes you are right such a victory happens once in a blue moon. That's why I would probably take the money and run as far away as possible because I would not believe that I would have the same luck. 

But I believe with you that it can be different. 😉

I won 6k withdraw the 6k and now its nit even on my history or game play not on the history and i havent gotten my moneu

Hi, first of all I would like to ask you if you have a problem with Rocknreels or Royal Reels casino because you are writing in one thread but you have a complaint with the other casino. 

Regarding your withdrawal, at what stage is it please ? Do you see it pending somewhere or does it have some other status ? Have you asked the casino if they have sent the money yet ? When did you request the withdrawal ? 

Please let me know.

No, my complaint is with royal reels, not rocking reels.

Either way

I can't say if my withdrawal is pending Because there is no sign of it in any of my transaction history. Although when I did collect, it said it was successfully withdrawn and this was the 25th of May.

So I don't know if it's been complete pending. Oh, because none existed on my account.Even the game play the one it won the 6k is not even on my way account history i cant Speak to anyone because nobody replies back and you are speaking her robot that you can only ask searching questions that they choose as options. I've even emailed them with the contact as part of the website and no help this has never happened to me before. Spent thousands of dollars on this casino im a a very Loyal customer

Thanks, I understand your situation. What puzzles me is that you don't see a withdrawal or gameplay anywhere in the history, I hope that won't be a problem after all. 

Communication is also important, and I see you don't have any, which is a shame anyway. 

However, we'll see if the casino sends the money or how it behaves and of course if nothing happens, you can report it all to our team who will try to help you. 

I'll be eagerly awaiting an update.

Ok

Royal reels rock n reels thepokies.net all same sites sister sites same owners and staff amd issues class action starting email amy.lee190@yahoo.com with your issues please