Roo Casino - general discussion

If you want to discuss anything related to Roo Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have just seen that you say! Roo Casino is closed and no longer operates?? Weird! I am trying very hard, jumping through hoops to get a payout of winnings from this site to the sum of $4500au. If what you say is true, I have no chance of getting them! They are still taking money though!

Apparently they have changed their name. They now use

https://www.roocasino531.com/en

Oh, this is usually the worst thing to encounter...

I would say a closed casino means no new players are accepted, but actively taking the money? That's grose!

Are you also able to play any games? I mean I can't access the site with VPN - it does not work. 🤔

No they actually frown on the use of location masking ie using a VPN. As for games yes I can get full access to all games unless they are games not allowed because of bonus rules.

As I said initially I deposited $40au got a 50% deposit bonus out of which I won in excess of $5000au in the end I put in and am still trusting to get 2x withdrawals 1 x for $2500au the other for $2000au.

all my verification documents were excepted and passed. Then came the big The fraud department has flagged your account! And further identification is needed! So I had to use all my verification items but give them as pictures with me holding them!!

They also asked for a previous card. Unfortunately I could do nothing about this because I have a new card and that one was destroyed.

Ok, this one works for me too!

I already informed our Team to update the review. In my opinion, the best step is to complain for now.

Do not hesitate and submit the complaint you could use some help, right?

Use this link: https://casino.guru/complaints/create

I hope you agree with my suggestion.

I don’t think it’s been long enough to warrant a complaint just yet! If I still have no luck in another week then a void what I will do! As it is it’s only been about 5 days.

Ok - no problem. Your call. 🙂

Let me know if anything changes, I want to ensure all ends well.

i sent this in a email 5 hrs ago! No response yet?? They normally come back in 1 hr??

was I right or wrong to ask this question??

On the 22nd July I initiated 2 x withdrawals

At which time I was requested to supply verification documents! Which I did. Then I received notification that my account had been scrutinised by the fraud department but had been flagged for further scrutiny! 

But my account had been fully reviewed! 

Since then I have submitted everything possible for your scrutiny and got notification that my account had been updated.

It is now the 28th July and still nothing?

Will I ever receive this withdrawal from you or will we continue to go round in circles???

Kevin. 

Kevin - we are not the Roo Casino chat or forum, I'm sorry.

I agree you are right to be angry, but sadly there is nothing I can do for you aside from the complaint, as I suggested earlier. I hope you understand now. Do you?

Yes I know! I will go through the complaints procedure towards the end of this week.

That's great, I would really love for you to receive help.

I have just received notification that part of my withdrawal has been processed successfully? $2500, Still waiting on the other $2000. Will keep you informed

Kevin

Good good good!

Thank you very much, based on this update, I would say it should be ok.

But I'll wait for you!

Received first payment of $2500 I got it 2 days after they sent it!

still waiting for other withdrawal

will keep you informed

kevin

Almost there! 🙂

Happy days!

the final part of my withdrawal from Roocasino has been processed and I have been informed it’s been released.

thank you for your support Radka 😏

much appreciated

Kevin.

I'm so glad! ✨

It was my pleasure if you ever need me again - well, you know what to do. 🙂

What do you plan now? Has the casino earned your full trust? Or are you a bit hesitant to stay there?