Rollers Casino - general discussion

If you want to discuss anything related to Rollers Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I am very saddened by the outcome of the complaint. I thank Peter M. once again for helping me and doing everything he could to get my winnings paid. It's not fair for these scammers to get away with it, and it's not fair to be treated like this after making so many deposits on their site.

Hi, according to what I got from the complaint it was an exceeded max bet. It's always a difficult situation because we are for the fact that casinos should have a system protection and if a player wanted to place a higher bet, they would not take it. But as we can see this is still not the standard. I think you'll probably be more aware of this kind of thing now.

However, the whole result is equally disappointing to me, as I saw that you basically went over on just a few bets and didn't actually win anything from them, so Peter was trying to get the casino to pay you, but not successfully. 

Anyway, there is still a possibility to file a complaint to the authority as he announced in your complaint, so do you think you will try it ? Maybe it could be resolved in the end, but of course I make no promises. 

What do you think, will you go for it?

I only made 9 bets of €5.20, so I exceeded the maximum bet by 20 cents, without winning anything. And this only happened because the xbet function was active and I didn't notice it. Considering I have been playing at that casino for a year, depositing and losing a lot of money, they could have treated me differently. Yes, I intend to contact the authorities, although I fear it will take a long time and the outcome will be uncertain.

I was wondering when the casino rating will drop after this complaint (? )

Yes I have read it and I understand your whole situation, but you have also seen our efforts to help. 

As for the safety index itself, I'll ask Peter again because I don't know exactly when these things happen. 

Thanks 🙂

No problem at all. I am sure Jaro will find out the information and get back to you soon.

Hi, so I got some information about the situation and the safety index will be lowered on Wednesday. Peter said he already wrote to you, so if you have any questions feel free to ask. 

I hope that a similar scenario won't happen again in any other casino. 😕

Yes, he updated me via email.

Thanks again to the whole team 🙂

I hope so too 😕

You're welcome, if you have any more questions you can contact him and if you have any for us, you can also write anytime. 

I'll keep my fingers crossed for you. 🤞