Rocknreels Casino - general discussion (page 2)

Well I had numerous support tell me no later then the 23 since then it's been one day at a time and this is beyond ok can't even tell me what is going on when it's there fault

I think they mentioned that they were doing an investigation into the game affected they said .. could be dog house .. but I had winnings from other games also .

do the winnings usually still get paid out ?

I also just tried to debit money and it come out of my bank but didn’t credit my account 

I wouldn’t try and play anymore like I did until we get answers or our withdrawals paid out

s this the end of rocknreels 

They have been great till this time

Had that happen couple times lol

I’m waiting for a withdrawal from the 19/4 but you guys have been waiting a lot longer guess I don’t have much hope.

first time they have showed any signs of not completing the withdrawal they have already marked as "success"

Jaro was replying to a different player there, actually. We hope that our team will be able to help you out with your complaint soon.

So is your account fully verified as of now, after sending all the documents? Did you get any messages from the casino about that?

When it comes to the checks with a game provider, it could take some time until you'll get paid your winnings.

So, please, could we sum this up? Is your account fully verified yet? Is it right that the casino has informed you that some additional checks from the game provider need to be done?

Has your account been fully verified, please? Have you had any successful withdrawals there before?

Yea has been fully verified for a year or so now

Yeah it is fully verified for a year or so . First time I’ve had issues withdrawing and now depositing

Yes it has because I withdrew to this account less than a month ago. Plus I never take any promo offers for deposit bonus’

Hello yea it’s fully verified been playing for 2 years roughly with no troubles of depositing and withdrawing has only ever taken 3 days max..

Say if I withdrew on a weekend Tuesday afternoon I would receive the funds via bank transfer

Thank you for your replies. Have you checked with your bank as well, just to make sure that everything is okay on their site?

I would recommend you file a complaint here with our team, so they can have a look into this issue of yours. Just bear in mind that they will be able to intervene only after the full 14 days have passed since you requested the withdrawal. Just follow this link whenever you decide to submit one. Let us know, please, about any updates.

Hello All,

Has anyone received any withdrawals over the night ?

thanks

have not received anything now they have this on the site there closing can't see this ending well for withdrawals haven't received anything come on guys fight for us this ain't right

That does not sound good