RocketPlay Casino - general discussion (page 4)

Thank you for your overview.

Since we have not found anything unusual about provided games, it's hard for me to say anything else than we are not "in league" with any casino.

Those games seem to be legit - I'm sorry. This is also one of the reasons why your review was rejected. I guess this is what you mean by "fiercely defend". 🙂

We only aim to separate true experiences from feelings and guesses.

If you come across something we can check or review, kindly use the "update us" feature. Or submit a compliant. This has been said many times to many players, so please, do not take it as some defending exception. 🙂

Rocetplay 11 rocetplay 12 these two sites license Yoh be careful

I don't really understand what you wrote, can you be more specific and provide more information please ? 

I am forever grateful for CASINO GURU. I love the transparency which is the cornerstone of integrity for me.

It's why I give more trust in your reviews than say askgamblers.

Yes casinos are your paymasters but there is a strong market niche for integrity. Just look at the US POLITICAL SPHERE... There is no doubt now that the CIA, FBI, Corporations, Judges, media etc all collude against the people...

Unfortunately I am seeing the same thing with online gambling casinos: corruption right across the board bar a few like Casino GURU and WINZ Casino etc.

From the casinos to the "reviewers" both affiliates and players reviews to the software companies, to the software auditors such as ECOGRA and the licensing authorities like CURACO.

Playing at Rocket Play and seeing the rigging of software before my eyes really brought home how widespread the corruption may be... be it online or real casino.

I wanted to post it all here immediately when I had all the damning evidence but had other priorities so I gave up.

I made 2 visits 2 deposits same amount and got a friend to sign up and deposited on another occassion. I had 30 screenshots from the 3 occassions.

Non live Roulette game in question we played were offered by many other casinos such as skycrown.

When the casino catches on to a winning formula where I was betting ($400) more than my deposit ($365) in a round, and it's a WIN, the bet amount is returned, but no profit is paid. Second 3rd time it happened I quickly snapshotted bet history and replays of the game knowing that the casino will scrub it out.

1st time they gave me a payback bonus of $42.

2nd 3rd time when I mentioned why there was NO PAYBACK BONUS for my deposit last week, they said I never deposited and showed my history. The deposit and all my game nets were wiped!

I then showed them some snapshots. They went silent.

I have deposited there since and have withdrawn $1000 on pokies after a few days verification delays but no issue.

This means that the software house allows the casino access to do do this editing!

This means that auditors etc like ECOGRA are not doing there job, incompetent or turning a blind eye!

At RICH CASINO had so many issues! I was up thousands from a $50 deposit. Betting $2 a spin I saw by balance decrease by $100 per spin?! I showed support with my screenshots... They have me back a few hundred but said must a been a glitch to give them a way out.

When it came time to withdraw they have me hell till I said I was gonna post it all on askgamblers and casino guru... And apologised and I pretensiously said it was cool...

Sorry I just remembered... These were LIVE GAMES!!!

WINZ: Yes when it comes to integrity and fairness, WINZ tops it for me.

However if they got the live Roulette and game accounting system as rocketplay that I played, then surely they know it can be doctored ie deleted etc..

Dear Jakoben,

We appreciate your feedback, and we are committed to resolving this situation to your satisfaction. In order to assist you effectively, could you please provide us with your email address or user ID? This will allow us to access your account details and investigate the matter thoroughly. Rest assured, our team is dedicated to ensuring a positive experience for our users, and we will do our best to resolve any issues you may be facing promptly.

Thank you for your cooperation.

It's good that this casino is no longer available for Poland.

To this day they have not sent me a history of casino sessions which I have requested four times on the chat and sent a request via email at least three times. Give them a wide berth. (:

Your comment is noted, and we're committed to evolving. To better assist you and address any concerns you may have, could you kindly provide us with your email address or user ID? Your cooperation is important to us as we strive to understand and resolve the situation you're facing.

No, I don't want anything to do with you anymore.

Dear  Jakoben,

We understand that you may be dissatisfied, and we want to address your issues as thoroughly as possible.

Regarding your concerns about the fairness of our games and technical aspects, it’s important to clarify that the casino does not influence the game outcomes or technical aspects, as these are provided by our trusted providers.

If you are experiencing technical difficulties or have concerns about the fairness of the games, we encourage you to reach out to our support team: support@rocketplay.com. They are here to assist you, but please remember that without any evidence or specific details from you, it’s challenging for us to investigate and resolve your concerns effectively.

Thank you for choosing our services, and we remain committed to providing you with the best experience possible.

Dear koVVal92,

We sincerely apologize that your experience with our project did not meet your expectations. It's important to note that our website is accessible to users from countries where we hold an existing license, in compliance with legal and regulatory requirements.

We are more than willing to assist you with any inquiries or concerns you may have, but to do so effectively, we would require some customer-specific information. Please feel free to reach out to us at any time, and we'll be ready to assist.

Hi, do you have any problem with withdrawing your funds or what did you mean to say by posting a screenshot here ? Could you say something more ? 

Rocketplay casino. Great casino to play at. Verification was simple and efficient. No need for bank involvement if you use crypto. Fast withdrawals. I mean first withdrawal with rocketplay ever and it took just over 2 hours. All out games are good. Customer service was excellent and straight to the point. I haven't played at an online casino I've really enjoyed since the took all the big players out of Australia.

Highly recommend from my experience.

We're delighted to have you as part of the RocketPlay family! Wishing you boundless luck and endless fun in your gaming adventures!

So it looks like you had a pretty good time at the casino. It's nice to see someone who has had a good experience. 

If I may ask, how long did it take you to verify your account? 🙂

No complaints as of yet.

So I sent in my verification documents the moment my account wad opened. And within a few hours I was verified. I even emailed the support team to double check I was definitely verified and they said yes all my documents had been received and were approved.

I should print your post and display it on my work table. I'm not used to such amazing feedback. 😀

Thank you very much for that!

Hahaha glad I've been able to brighten your day.