Ritz Slots Casino - general discussion (page 4)

Hi there,

Yes, I have been speaking with customer service, every single day, multiple times.

I have made problem-free withdrawals with them in the past and have had no issues.

Alright. That is good.

Please update us about the situation. Is there any movement regarding your withdrawal at all?

if yall want a update here it is , no still have yet to receive my money, since then the co.pany has been struck off the company registrar and no longer holds a business license, thats pretty much where that stands . it needs to be known to not play here its just a website that is still claiming to have a license and im talking about a business license they dont have , nor do they have or ever had a gambling license

and this is my recent convo , let that sink in

most definitely

here's some of the info

I would like to recommend avoiding this casino. In the past, the casino ignored players' complaints, resulting in a terrible Safety index, which indicates how likely such sites are to pay out fairly earned winnings.

https://casino.guru/ritz-slots-casino-review#tab=js-tab-reputation

Yes

In my opinion, that's FRAUD.

It wastes time with excuses, and you can practically feel them stalling for time to find even more excuses and ridiculous reasons not to pay out.

And now it's not even €20, I just tested the casino.

And there you have it, the €20 is kept directly, and that's a deliberate tactic. They make a tidy profit that way. See for yourself.

--++++++++++++++++++++++++++

Thank you for your withdrawal request. After a thorough review by our fraud and risk department, we regret to inform you that your request has been rejected.

Our investigation has determined that you are located in Germany, and unfortunately, due to legal restrictions, we are currently unable to operate in your country. Therefore, withdrawals of no-deposit bonuses, such as free spins or the welcome bonus, are not permitted.

However, you can still enjoy all our games and withdraw any winnings from clean deposit funds. Please note that only funds from your own deposits are eligible for withdrawal.

Thank you for your understanding and we hope you continue to enjoy playing with us. If you have any further questions, please feel free to contact us.

Best regards,

RitzSlots Support

www.ritzslots.com

Translated with DeepL (https://dee.pl/apps)

As I already wrote.

They don't even pay €20 anymore.

Thank you for your withdrawal request. After a thorough review by our fraud and risk department, we regret to inform you that your request has been rejected.

Our investigation has determined that you are located in Germany, and unfortunately, due to legal restrictions, we are currently unable to operate in your country. Therefore, withdrawals of no-deposit bonuses, such as free spins or the welcome bonus, are not permitted.

However, you can still enjoy all our games and withdraw any winnings from clean deposit funds. Please note that only funds from your own deposits are eligible for withdrawal.

Thank you for your understanding and we hope you continue to enjoy playing with us. If you have any further questions, please feel free to contact us.

Best regards,

RitzSlots Support

www.ritzslots.com

Translated with DeepL (https://dee.pl/apps)

well I decided to play some more since I wasnt g getting my 130k, ended up played ace slots their slots, ended up winning more and got to 230k , logged on the other day and account is deactivated lol so yea stay away I may add that I played 1.2mill dollars in 2 days and they wouldnt withdraw 2k out of my 230k account

Perhaps that is a real sign to stop wasting time on this site. What do you think?

Try to avoid the site completely, because as you can see, it is really a waste of time, unfortunately.

My story probably isn't any different.. a full week ago, I made a withdrawal after a legitimate deposit and play through was complete. Did not use any Bonus. THEY ARE NOT PAYING ME! I have e-mailed support@ritzslots.com & management@ritzslots.com multiple times yet not one reply. The people that get on chat just copy/paste the same answer over and over with no helpful information of when one can expect any progress at all. I asked the chat with a Supervisor and was told there wasn't one?? How can that be? So if they haven't paid in a full week, I don't see them all of the sudden paying so I am turning them in for Cyber Crimes with the big boys. I feel like I have to stop these thieves from ripping anyone else off. I will find any other affiliated site or sites and do the same to them as well. They must be stopped!

THIEVES! THEY WILL GLADLY TAKE YOUR MONEY BUT THEN STIFF YOU IF YOU TRY TO WITHDRAWAL... I AM GOING FULL NUCLEAR ON THESE SHADY THIEVES.. THEY WILL GET RECOURSE, I PROMISE THAT!

Hi, I see you're having a hard time and the casino is delaying your withdrawal. Wasn't it necessary to verify your identity? What did the casino tell you or are they still telling you? 

We give casinos 14 days for this process, and if they fail to send you the money by then, we would definitely try to investigate the situation if you are interested. 

Could you keep me updated on how the whole situation is developing?  

I had my KYC verified 2 months ago. I am a legitimate depositor, no bonus. It’s been over a week now and I still get the same clipboard responses such as:

"Alex: We’ve received an update from the Compliance Team confirming that they’re currently waiting for the game provider to complete their review. Once that is done, it will be processed accordingly. No worries, I'll go ahead and make a follow up for you."

or:

"Rica: We understand your concerns and are processing all requests as quickly as possible. Delays are due to a high number of requests and the time needed for game providers to confirm winnings. Larger winnings require additional review by our compliance team, which can take longer since game providers support many casinos."

i have asked to speak to a supervisor, but was told there is not one. I have even contacted the game provider for which I won my little bit of money on which is B gaming and they told me they have never heard of such process that Ritzslots.com tells me they are waiting for.

Attention All Victims of RitzSlots.com:

If you are interested in legal liability recourse against RitzSlots.com here is some solid info to help you out!

The company Dionysus Ventures Ltd was dissolved on December 30, 2025 (per UK Companies House records as of early 2026). This may complicate enforcement—direct claims against a dissolved entity are limited, but you could still pursue the director (Mallikarjun Prabhu) if personal liability applies (e.g., wrongful trading), or target the ongoing website/domain operations.

Good Luck!