Ritz Slots Casino - general discussion (page 6)

That really is a weird behaviour, for sure. 🤔

Waited three months for a payout that continued to just stay in "pending status". Decided to revert it and try my luck with requesting a payout less than half the amount. Well. That was over two weeks ago- status of new significantly reduced payout. Still pending. Why is this company allowed to operate still. Why are game providers co to being to do business with the

Hi, if you've been waiting this long, that's pretty sad. I wanted to recommend filing a complaint right away, but from what I can see, we've already tried to help and the casino hasn't responded. 

This is exactly how it shouldn't be, so I don't know if you'll get your money back.

In any case, did the casino say anything specific about why you've been waiting so long and why you still don't have your money? I can't even imagine what could delay a withdrawal for so long.

Hi, I got 21 free spins there with a bonus code. I then turned that into over €300 withdrawable credit, but when I tried to deposit it into my crypto wallet, they canceled it because I'm from Germany and this restriction apparently only applies to withdrawals from bonus offers... It's ridiculous.

Hey, okay, so is that mentioned somewhere in the Terms, or not? Have you had any communication with them about this? I think it’s important that they know how to back it up if any restrictions apply to you.

I didn't read that... To me, it's one of those fake casinos... Was there even a wagering requirement for the free spins??? If I get no deposit free games and already have €300 in real money after 5 minutes, something's not right... Stay away.

So you haven't even tried to solve it, have you? And you don't plan to? 

I uploaded all the required documents multiple times. Each time, I had to explain again that these were virtual cards from Klarna and Paysafe. The bank statements and transaction receipts issued by Klarna were not accepted. No matter how I proved the deposit via Klarnacard, it was always rejected. That's why I left this casino.

Yes, I know these things can sometimes cause problems. But I just wanted to remind you that whenever you have issues with KYC or withdrawals, you can reach out to us and we’ll try to help.

It’s a shame you weren’t here when it happened.😕