RioAce Casino - general discussion

If you want to discuss anything related to RioAce Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Has anyone been able to get anything repatriated from here?

I can see that you are waiting for a withdrawal. Right?

When exactly did you request it, please?

Hi, I made my first withdrawal request on 2.5. The problem has been that they do not accept any of the requested documents that I have provided them. Every time they ask for new documents or even the same documents in a different format. This is also familiar from other casinos, and this has nothing to do with the checks. This measure is an attempt to prolong withdrawals and make the player give up.

Does that mean that you have provided the documents in the wrong format?

It usually is very important to send the documents exactly as they request, you know. I believe it is in PDF.

Isn't it? 🤔

I delivered the document exactly as they requested. As a screenshot first because that's what they requested, well that didn't work and then I had to deliver it as a PDF file. That didn't work either and I had to take a screenshot again, at this point I asked them to decide which one they wanted, then I would deliver it to them.

I have played at over a hundred online casinos and this is the third time I have encountered such a scam. That is why I want to warn other players.

So you're still not verified, are you? Have they decided what format they want it in? Is it a single document that the casino wants or are there several?

I verified my identity right away, with my passport, address information, and a selfie. It went through in a few minutes. Then I started withdrawing my funds, which is when this crazy mess began.

Okay, so now you have to get through the additional verification or am I not understanding this correctly?

They asked for a document from the bank statement showing my address, IBAN, etc. When I sent it, it couldn't be a bank statement. It was supposed to be a picture of my bank account, when I sent it, I had to send a PDF of the bank statement. Now that nonsense is over and I got my first withdrawal. I couldn't wait for the rest of the withdrawals when it had been a month.

So, you played the rest down?

That is unfortunate but somehow understandable after that long wait, of course.

I'm trying to withdraw 5200e more from the Rioace site, I've gotten 6 one-time withdrawals of 400e in a few weeks. They said that 1000e should be the daily limit for withdrawals, but it wasn't. 1500e a week and 3000e a month. Now over a day ago the weekly limit gave me the opportunity to withdraw again, but when I make a withdrawal, a red box appears saying that the weekly limit has been exceeded, I tried to withdraw 300e. Livechat is completely useless, this VIP department responded by email twice, the KYC department hasn't responded to anything in two days, even though they are specifically dealing with this. Originally I contacted the entire email because the limits should be raised, they are too small. Now they don't respond to ten emails sent after yesterday, and livechat just tells me to wait. They just complain about the limits even though they should be able to withdraw.

They must have deliberately blocked the withdrawal so that I would play the money and lose, I will not give them this joy and in several messages I told them that it would not work and that they should do something about it. I filed a complaint here at Casinoguru, I don't know if it will be of any use. Or does Rioace have a policy that they screw around for a certain amount of time, which has not yet passed, previously the withdrawals worked and the money was immediately transferred to the account. That's a plus. Now there is over 5000e in there, and nothing is heard or done by them, very pathetic and fraudulent activity, at least for now

I read about a similar case here, I had just withdrawn 400e in that case 4 times, then the same text that the limit was full even though it wasn't. It just didn't clarify what happened to this player and whether he got his money back and if so when. It would be nice if you had reported how it happened so I would know if I had any hope. If they were nearby I would go there and then it wouldn't be pretty to watch. Annoying action from the casino like that

Well, this is really weird because, according to our information, they have much higher limits. Up to €10,000 per day, actually.

So, I hope that our complaint team will get in touch with them regarding all this.

Please keep us informed about any news.