RichPrize Casino - general discussion (page 13)

Hello, I see Veronika approved your complaint request and is asking for more details. Come back to her when you are ready, thank you.

What details would you like

The complaint needs your attention; please follow it here. 👈👈 It would be helpful to regularly check your email for notifications or your Casino Guru profile, where all the complaints you ever requested are stored.

Hi just seeing where we’re at now with every think

Hi, it's fine. In that case, I believe the notifications will be useful. I'm hoping for a solution soon.

Have you received my screen shots I have so many exploiting harassment violation fraud bypassing visa T&C breach of visa Breach of uk banks setting up loads of different emails to harass costumers my mental health because this company put me to brink of suicidal they would not close. My account no matter what I asked I begged etc

Sorry, I do not follow you very well. This is not the complaint, so I will leave the response to your mediator instead. But it would be good to distinguish between our services and something we are not involved in. For example, a "breach of UK banks" is certainly not something we can investigate; that's a legal matter. If you, however, feel you could use professional help, kindly locate a suitable help center: https://casino.guru/responsible-gambling-guide/problem-gambling-help-centers 👈

What’s happens with the casino for breaking responsible gambling and self exclusion rules

I believe I understand where you are heading with this question. You know it's not like something will happen directly to the operator or the casino. The industry lacks immediate task forces to address casino wrongdoing, which is why we focus on investigating their responsible tools and processes.

It works on trust and regulation levels, I'd say.

In the first scenario, a casino may lose its license due to crossing the regulators' rules.

In the second its review will be much worse, and players will more easily see what the casino has done.

In both scenarios, though, one has to first fully prove the casino failed to act within its regulation requirements or its terms and conditions.

No, I am absolutely not making another deposit. Your offer of a "personalised bonus" after I have already deposited £638 in 6 days and £1,400 last month—while actively asking to close my account—is a disgusting and direct violation of Social Responsibility rules.

You are fully aware of my financial losses and my request to close this account, yet you are actively using predatory marketing incentives to encourage further gambling. This violates the UKGC Social Responsibility Code Provision (SRCP 3.4.3) regarding customer interaction and vulnerability.

I will not deposit another penny. I expect you to manually implement a permanent self-exclusion on this account immediately and issue a full refund of the deposits I have made since first requesting an account closure.

This email chain will be forwarded directly to your regulatory body and my legal representatives as clear evidence of your platform exploiting a vulnerable customer.

the bonus was owed and due yet to me been not well you can see they was even pushing my weakness to still deposit even tho I owed they owed but refused to giving forcing me to deposit more I fell for this this for over a year and over 10,000 later

Look how many time I ask I asked them to permanently exclude over 100 times I will send all screenshots but there’s a lot and not put in order and it’s caused me great stress and made me ill you can see even when there ripping me off iam trying to resolve they they owe me money there telling me to deposit more using different deposit methods expoilting and when I was trying to get me bonus I was due after deposits of 1400 in month they telling to deposit another 50 and there give me it you can see from screenshot I’ve send with dates on the the behaviour of rich prize surly I can claim back to when I was first asking in. August 2025 when I self excluded I told them on live chat I wanted permanent surly it’s must be legal for them to provide all deposit history and live chat etc if you need more please ask in mean time il try and put it all in dates forward it all over honestly I have some much look at all what I’ve sent so far yes my account is closed now few weeks only they only closed it cause they new I was taking legal action

When I was on live chat they say email I did loads time still now completely excluded like I was asking my last deposits

This is just part of may you can see how they bypass bank security

Do this say make at least 1 deposit ? Look when I was asking they make up there own T&C as they go along they con people lie rob people this shouldn’t be aloud it states there make 1 deposit

You can see what I was ment to receive what I was receiving depositing 1400 a month I wasn’t receiving half

Well, it's a casino with an actually falling Safety Index, no license, mixed user feedback and potentially fake games. In my opinion, it says a lot about its overall approach. If you aim for the maximum level of safetiness, find more reliable casinos to play at. I honestly believe there is not much else to say at this point. 😐

I’ve GameStop excluded from every think so what happens now ? Take it there score etc on guru will go and what happens now

Do they continue to be able to do this to people