RichPrize Casino - general discussion (page 13)

Hello, I see Veronika approved your complaint request and is asking for more details. Come back to her when you are ready, thank you.

What details would you like

The complaint needs your attention; please follow it here. 👈👈 It would be helpful to regularly check your email for notifications or your Casino Guru profile, where all the complaints you ever requested are stored.

Hi just seeing where we’re at now with every think

Hi, it's fine. In that case, I believe the notifications will be useful. I'm hoping for a solution soon.

Have you received my screen shots I have so many exploiting harassment violation fraud bypassing visa T&C breach of visa Breach of uk banks setting up loads of different emails to harass costumers my mental health because this company put me to brink of suicidal they would not close. My account no matter what I asked I begged etc

Sorry, I do not follow you very well. This is not the complaint, so I will leave the response to your mediator instead. But it would be good to distinguish between our services and something we are not involved in. For example, a "breach of UK banks" is certainly not something we can investigate; that's a legal matter. If you, however, feel you could use professional help, kindly locate a suitable help center: https://casino.guru/responsible-gambling-guide/problem-gambling-help-centers 👈

What’s happens with the casino for breaking responsible gambling and self exclusion rules

I believe I understand where you are heading with this question. You know it's not like something will happen directly to the operator or the casino. The industry lacks immediate task forces to address casino wrongdoing, which is why we focus on investigating their responsible tools and processes.

It works on trust and regulation levels, I'd say.

In the first scenario, a casino may lose its license due to crossing the regulators' rules.

In the second its review will be much worse, and players will more easily see what the casino has done.

In both scenarios, though, one has to first fully prove the casino failed to act within its regulation requirements or its terms and conditions.

Well, it's a casino with an actually falling Safety Index, no license, mixed user feedback and potentially fake games. In my opinion, it says a lot about its overall approach. If you aim for the maximum level of safetiness, find more reliable casinos to play at. I honestly believe there is not much else to say at this point. 😐

I’ve GameStop excluded from every think so what happens now ? Take it there score etc on guru will go and what happens now

Do they continue to be able to do this to people