RichBet Casino - general discussion

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Hello,

I would like to understand why withrawal are taking so much time (more than 7 days and still did not receive my money) when their T&C mention 24 hours ?

it’s clearl not acceptable at all such delay and it seems it’s always the case when I read the topic about this casino.

so I really think you should decrease their note or at least let know your member that they are delaying volontary their withrawal (maybe to tempt the player to play the balance ?)

thank you

Hello, do you know why the withdrawal has been taking more than a week? Did you have to verify your account or not? Were you playing with a bonus? Has the casino said anything about the whole situation?

Please tell me a little more.

hello,

I was fully verified at the time of the withrawal 9 days ago now.

after 9 days I still did not receive my money and the support keep saying it’s high priority and they have to "perform check with external" but when I try to understand who are those "external" and why it takes so much time, they just reply "you money is safe and is in top of our priority".

played on over 30 casino and I never had such delays in withrawal.

Maybe it’s some kind of third-party payment provider, that’s what comes to mind as an external option, but whether I’m right is something we can only speculate about.

We give casinos 14 days, so if they don’t pay you, we can try to help.

So try to hang in there for a little while longer, and if nothing happens, please let me know. 

hello,

Still no updates from RichBet.

the point which is problematic and completely false is that they mention that the withrawal as are treated within 24 hours on their T&C. So they are in breach of their own T&C and when I ask for more info about the process to understand a 13 days delay for a withrawal in crypto ( or even in bank account) they don’t answer.

I dig a bit on Reddit and other website and it appears this company (all the casino hold by the company) is always acting like that. The players should definitely be advise of such attitude. If it was mentionned in the review I would never deposit on this casino …

There are various reasons why the processing is taking longer. Some are relevant, others may not be. If it’s been two weeks already, that’s quite a long time in my opinion. You have a complaint open, so I trust it will be resolved somehow.

As for the casino, I don’t think it’s good to have it stated anywhere that withdrawals can be processed within 24 hours if this isn’t actually the case. The problem is when casinos don’t stick to these things. I guess it’s only excusable if they have a really good reason for it.

However, there’s nothing else to do but keep waiting to see how this plays out. 

Thank you for your feedback.

We would like to address the concerns raised regarding the withdrawal delay. The processing time was extended due to mandatory internal security and compliance checks, which are a standard and required part of ensuring safe and properly verified transactions.

These procedures apply to all players and cannot be bypassed.

We can now confirm that your withdrawal has been fully approved and processed. The funds have been released to your selected payment method and will reflect according to the provider’s standard processing time.

We regret any inconvenience caused by the delay, but we do not accept implications of improper handling. Your withdrawal has been completed in full accordance with our procedures.

-The RichBet Team