Richard Casino - general discussion (page 2)

Because I haven't logged in for too long; unfortunately, that's standard practice at GMX.

They refuse to offer any other options. According to their terms and conditions, one must write from the account with which the profile was registered.

Sure, but is there any way to regain access using that email address? I mean, it’s pretty common to have to write from a registered email address, but I think that if it’s possible to verify that it’s really you, then maybe it could be resolved, though I’m not 100% sure.

I have one more question, what do you need to address with the casino regarding GDPR? I’m just asking so I know whether it’s a good idea to recommend lodging a complaint or if we don’t handle these kinds of issues.

I requested information regarding GDPR data processing. No, it's no longer possible to reopen closed accounts at GMX, and therefore I can no longer log in. However, I have already provided them with my passport details, my former email address, my physical address, etc.

I get it. But I asked about it, and we basically can't handle GDPR-related issues if they apply to you. I'm not sure how I can help you with this, since it seems you can't reach an agreement with the casino based on what you've described.🙁

After several more messages, you've now confirmed that you'll send me the data. Thanks anyway 🙂

I'm really glad you figured it out. 

Take care! 🙂