Rich Casino - general discussion

If you want to discuss anything related to Rich Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hey!

I see that many people have had their account suspended after a bonus win or similar at RichCasino. One is told to email their security department for more information on unlocking the account. Has anyone had their problem resolved after sending an email. Or is the money gone forever?

In my case, I won 100 euros from a bonus and managed to send a withdrawal request, but after 5 days my account was suspended without explanation.

Thanks in advance!

Hello amilsuper, If I understand correctly , your account is blocked now, am I right? Are you sure your account was fully verified? Could you please tell me how many days ago you requested a withdrawal please?

If you are sure that you have complied with all terms & conditions and casino treated you badly, then you can try submit the complaint here on our website.

They are most likeley scammers, locked account with full deposit in it still 3 months and not any answers to my email or any sign of a refund

Hello,

I checked your complaint, while the casino stated that you opened multiple accounts in order to cheat, it seems that no supportive proof has been presented yet. Well, if the player is accused of breaching the rules, some explanation or evidence should be presented so the player is aware of the fact and can avoid that in the future.

Now the casino has 4 days to respond, so let's hope someone will get to us.

They are scammers. Livechat lies and dont answer anything about my refund and 4 months later no response to emails, stay Away.

The casino was penalized by awarding 1236 black points, the casino has made its decision by ignoring the request for further evidence.🙁

They are scammers and livechat are in on it Aswell, they say security mail will respond but now 20 emails and 4 months later no response. How can this casino have 8 stars when it literally is scamming people?

Hello 740zunk, I just looked at you complaint and I am very sorry we were not able to help with this case. Our casino review process is very sophisticated and takes into account a huge amount of information about each casino. The main factors considered in our reviews are size of the casino, player complaints, deductions for restrictive or unfair practices, points added for positive qualities and related casinos. Dealing with complaints is just a part of it.

You can learn more about how we rate casinos here. I am really sorry for your unfortunate case, but it is still possible that casino will want to improve its reputation, here on Casino Guru website, and get involved in this case again .✨

Yes i understand but the casino are legit scammers along with winward casino. Excact same support/security team and Website design. They refuse to answer any questions about ownership for a reason they are criminals

Ok, so after actually winning and completing a successful withdrawl ( With Casino Gurus assistance ), My account has had all deposit options removed. I've asked live chat about this, and they say I need to email security, I did this on the 26th, no response. It would appear they really do not like players that ever withdraw. Atleast I got my money, but the so called VIP status really means nothing here.

Hi, we are happy you got your winning and that you share this with the others. It might be useful to drop an user review here on Casino Guru regarding your experience. Thank you

Greetings from bing

Casino has now for almost a year gone no show, no response to anything about my account being locked with my full deposit in it. Not a Single dollar from a win or bonus just my own money. All companis listed on these casino review sites that they say owns the casino are Shell companies that cannot be contacted, all emails do not exist so you cant even email them and even the affiliate program does not respond, they are not casinos but real scammers wich many other sites have said too now that i read them.

The casino has closed, so I would give up all hope. 🙁

I'm sorry.

Good Riddance