Reybets Casino - general discussion (page 2)

its must be insta rejected since time i upload the document. honestly, i tried the $5 sign up promotion on reybet. luckily i made it up to $100+, tried to withdraw it but they ask for kyc. then i tried to kyc, but the document insta rejected by the system. because its rejected several times then i tried to talk with human representative to talk about the reason of rejection, but no answer from real human, only ai, even by email.

the time between upload and result is fast, the email response is fast too, but its only said someone will call me soon. and nothing.

I’ve made a complaint in regards to this casino, they have also scammed me for $12000, they have really upset me about this whole situation, making out I am in the wrong , when I am just a honest genuine player. It’s so disheartening.

Thanks for explaining the situation. Could you please also answer the question I asked earlier: how long have you been trying to complete the verification?

When did you first submit your documents to the casino?

Hi, could you please explain in a bit more detail what exactly happened when the casino took these funds or refused to pay them out?

What reason did they give you for this? Did they provide any further explanation?

11/08/2026 20:17

Oh, I would really love to help somehow, but the fact is that even upon submitting the complaint request, the casino must have some time to resolve that without us involved. i know it may sound weird given the current context, and i get that we can hardly count automated or bot responses as progress, but still, it's fair to say that there are limits to our momentary options. Based on the screenshot the other player posted earlier, I'd say they can reach out eventually, though I must admit the tone used was quite unexpected to me.

I suppose it's best to mention this in the complaint, because normally only one account per person is permitted, but if you say the manager was aware of this, I suppose it plays a role, of course. In my opinion, it is not that you are unaware of those two accounts; rather, from the casino's perspective, the situation may differ for some reason. Please explain all of the circumstances to the complaint mediator as soon as possible. It could look weird to get this information from the casino without you mentioning the streamer's account.

I thought my situation was an isolated case, but I can see that the casino has a tendency to scam people. I received the $5 free bonus and won $80. When I went to withdraw, it asked for KYC (even though they're a casino that doesn't require KYC). I wasn't bothered and took photos of my ID and a selfie holding it. I was able to upload the front of my ID, but when I tried to upload the back... my account was "suspended."

Hello, I understand it's not convenient from your side, but has the casino already told you that this is the final stage like you suggested? The ongoing KYC may also be causing it. Many casinos do not require KYC straight away but apply it once the player go for withdrawal. In hand with that, the account may be temporarily blocked until the account successfully passes the KYC and perhaps some other security checks.

Let's see what comes next, I say, but from where I stand, this screenshot doesn't provide much context on its own.

I've played at several casinos, none of them have blocked my access when I upload my credentials; in fact, they could easily send an email saying "while we verify your credentials your account will be inactive"

I sent an email to Reybets support, but there's still no response and my account remains "inactive".

Okay, and I agree with the informative email; it makes complete sense. In any case, I guess we'll have to wait a little longer to learn the nature of this issue directly from the casino.

I received a $5 free bonus on this site and successfully managed to grow it to $50 by playing. However, withdrawing my winnings has become a nightmare due to their extremely frustrating KYC verification process. I have tried submitting my verification documents 10 to 15 times, but they keep rejecting it without any valid reason. To make things worse, their verification rule requires holding a handwritten note with their site's name and today's date along with the NID card, which is very troublesome. Furthermore, their email support is extremely slow and unresponsive; I have been waiting for over 24 hours without any reply to my emails. Overall, their KYC system and customer support are very poor.

I am facing the exact same problem! My KYC documents are also getting rejected repeatedly without any valid reason, and their support is not responding properly. It seems like a systematic issue with their verification process.

This must be an intense experience for you. Thanks for sharing. The screenshot gives me the feeling that the rejection visible in the account has little space for further explanation and I get that you are looking for guidance from the support.

Maybe here on the forum we can try to rule out the most common complications since I don't know the rejecting reasons, of course so I would, before the support explains the details to you, try to check out whether the files were for example uploaded or provided in the recommended formats. You can freely search the casino rules; maybe you will find some hints there.

Anyway, hopefully the casino will be in touch with you soon and walk you through it.

Thank you for your response. I have double-checked all my uploaded files, and they are clear, high-resolution, and follow all standard formats (such as proper image/PDF formats). I even provided the NID front/back and a handwritten note with today's date as requested. Despite following all requirements precisely, the system keeps rejecting them instantly without any specific reason or feedback from support. Since my $50 withdrawal is stuck, I sincerely hope Reybets reviews this manually and resolves it soon.

Oh, I see. You know I'd said you did what you could on your end, which, frankly, in my opinion, leaves very little room for further suggestions. In my opinion, some guidance from support is truly needed. Shall we stay in touch to see how it goes, please?

For now, I do hope you'll get more news as soon as possible, of course.

Thank you, Radka. I completely agree with you. I will wait for their support team to respond and keep you updated if there is any news.

​Frankly speaking, I am going through a lot of mental stress and hardship over this issue. I have already submitted all my genuine documents and tried my absolute best multiple times, but facing continuous rejections and delays is becoming extremely exhausting and painful for me. I just want this fair resolution so that this stressful ordeal can finally come to an end.

Hello, you are welcome. If I'm not mistaken, the situation has been resolved, has it? That's indeed positive news, I wager. 🙂

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