Realz Casino - general discussion

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Withdrawing from the casino is really difficult. I tried to withdraw for the first time on 7.3.2026, and I still haven't received a withdrawal. At first, no account verification was required, but a week later it was. I have sent the document several times, but the address information is still missing. I sent the second address information on 18.3.2026, and it still hasn't been checked. The VIP manager always says to send a message to the accounts department, but nothing happens. It will be three weeks on Saturday since I first tried to withdraw, and I still haven't received the money. It's not worth playing at this unreliable casino. I don't understand why the security rating is high.

Hey, from what I’ve read, opening a complaint was a good move. I would have done the same if I were in your shoes.

If you requested a withdrawal and the casino only realized a week later that they needed verification from you, I’d say that’s pretty late. So if something is missing—say, your address—and the casino is still checking it a week later, that’s a pretty long time in my opinion.

That’s why we’ll try to help you, and I believe we’ll succeed.

Anyway, is the address the last document they’re asking for, and have all the others already been accepted? 

Yes, the address is the last thing they ask for. All the others are approved according to them. I sent a new address 9 days ago, and it hasn't been checked yet. Today I had 3 valid withdrawals of €500, two of the withdrawals fell through and came to the casino balance. I put in a new withdrawal of €800. Today the vippi manager hasn't responded to anything. This casino is a scam. I can't get my money out. On what basis have you rated this casino as reliable? I read from the safety rating that there have been over 1000 complaints about the casino, yet its rating is 8.0?

It honestly sounds like a frustrating situation. When address verification takes so long and payouts are being declined and returned, it's a red flag. The fact that the VIP manager is also not responding doesn't make it any better.

It's been exactly three weeks since I made my first withdrawal. I get a reply from the chat that the money will be paid out soon. The casino keeps offering bonuses, I don't dare play bonuses, they even say I can't withdraw after I've played bonuses. Don't play this casino, you won't get your money back.

I asked in the chat why there were so many complaints about your casino, so the chat ended and I was logged out of the casino website. However, I was able to log back into the site.

If the address is the last document, then that’s fine—at least there’s something, let’s call it "positive." If your money was returned to you, it’s because you can’t withdraw funds until you’ve successfully completed verification; this is the case at every casino, not just this one. 

If we’re talking about complaints, then the complaints displayed aren’t just for this casino but also for related ones, meaning this casino itself doesn’t have over 1,000 complaints against it. They’ve resolved many of them, which is why they have the safety rating they do.

I believe they’ll be able to resolve this in this case as well, and the casino will look into it or let you know if something is wrong, even though I think they should have done that a long time ago.

Ok, thanks for the info. I wonder if the casino is delaying it because I would play all my winnings so I wouldn't have to pay.

I think the main issue is verification. If you had that sorted out, then it could easily also be so you would lose some part of money.

But verification is important, and I’d say that’s why this situation has arisen.

It really sounds like a frustrating situation as you describe. When address verification takes so long and withdrawals are declined and returned, it's definitely a red flag. It can be really stressful, especially when you don't get a response from the VIP manager. Communication is so important in situations like this, and it only makes it harder when you don't get the support you need.

It's nice that you sympathize with a player.

What I don't like is the fact you wanted to insert a forbidden link into your post which is not even linked to this casino.

Please avoid doing something like that in the future or you will receive a ban. Here are our terms and conditions.

Thank you for your understanding.🙂

My second casino and second time i won a little and casino is doing same shady stuff... Deposited around 2k over couple days... Get vip 3 etc... withdrawals i had were 400 and 300...processed swiftly....then deposited 200 and won 6k.... First it was slashed to 4k as my bet was 4 and maximum win is 1000x ....fair enough.... Maximum withdrawal per xay is 800....so at this stage i have 3x800 sitting there in limbo and no respond from them at all...chat saying wait....vip manager saying nothing...i know they want to play the money

..but this time i will not touch it and will make sure i get them out...

Very very disappointed by this practice...but it seems very common

Hi, thanks for describing your situation. I’d probably wait too if they haven’t responded. Maybe they’re waiting for you to lose the money, but definitely don’t do that. We give casinos 14 days, and if they fail to pay you, we can try to help.

But since you say they’ve paid you some money in the past, I wouldn’t be so skeptical.

Hi Jaroslav....sure...its just silly isnt...i was on frumzi and this is what they done.. paid small amounts then delayed and then lovered my vip status and canceled withdrawals and limited my ability to withdraw.... This casino seems to follow similar patern... I am on day 6 - working day...and i still have 1500 balance outside the 2400 in withdrawals.... Vip manager responded saying its in final stage etc as always....so will see... I will keep this post updated and if they fail to proceed within 14 days i will submit complaint for sure...i nust hope that they dont cancel the withdrawals like other casino....

Ps: it says that they have official licence so they should in theory pay out....well at least on your website... Thats why i choose to play on this casino....

Thank you

Okay, so I can see you've thought this through, and pretty well, too. We'll see how it all turns out in the end.

If anything comes up, we're here for you.

Yep....sending emails daily and contacting customer service... Vip manager no respond...CS saying backlog and delay... Exactly same situation... Once you keep playing withdrawals are coming...if you hit win and you are on positive equity the issues starts... No withdrawals and lovering VIP status to prevent further.... They will now cancel my withdrawals and reset the timer and lover my ability to draw daily and overall monthly will be massively capped.. result will be very little ability to get the funds at all.... I wonder if there even is an genuine casino around.

That certainly sounds like a frustrating situation if the casino is repeatedly delaying your withdrawals and making it more difficult for you to access your funds.

Even if they reject your withdrawal request and you have to submit a new one, I wouldn't worry too much about the timer restarting from our perspective. If the delays continue or you believe the casino is intentionally prolonging the process, you can always turn to us for help through our complaint system.

Unfortunately, I can't predict how long the process will take or how the casino will handle your case, but if they continue delaying your withdrawals without providing a reasonable explanation, we'll do our best to investigate the situation and assist you.

I hope it won't come to that and that the casino will process your withdrawals soon.

Still not processed... counting the days until i can reach here and submit the complaint...and leave an genuine feedback so other people are aware ..

They stilk send me emails with cashback and offers even tho i said several times that until my winning are not processed there will be no deposit made ..

It’s hard to really say much about this, to be honest. If the casino is sending you promotional materials and has time for that, but not for processing your withdrawal, then of course that is something a player does not want to see or experience.

So I am not surprised that you are angry about it at all. I would probably feel the same.

Anyway, you can also submit a complaint a bit earlier, but of course you need to take into account the 14 days I mentioned, as I already said, and I think you are aware of that.