Realz Casino - general discussion

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Withdrawing from the casino is really difficult. I tried to withdraw for the first time on 7.3.2026, and I still haven't received a withdrawal. At first, no account verification was required, but a week later it was. I have sent the document several times, but the address information is still missing. I sent the second address information on 18.3.2026, and it still hasn't been checked. The VIP manager always says to send a message to the accounts department, but nothing happens. It will be three weeks on Saturday since I first tried to withdraw, and I still haven't received the money. It's not worth playing at this unreliable casino. I don't understand why the security rating is high.

Hey, from what I’ve read, opening a complaint was a good move. I would have done the same if I were in your shoes.

If you requested a withdrawal and the casino only realized a week later that they needed verification from you, I’d say that’s pretty late. So if something is missing—say, your address—and the casino is still checking it a week later, that’s a pretty long time in my opinion.

That’s why we’ll try to help you, and I believe we’ll succeed.

Anyway, is the address the last document they’re asking for, and have all the others already been accepted? 

Yes, the address is the last thing they ask for. All the others are approved according to them. I sent a new address 9 days ago, and it hasn't been checked yet. Today I had 3 valid withdrawals of €500, two of the withdrawals fell through and came to the casino balance. I put in a new withdrawal of €800. Today the vippi manager hasn't responded to anything. This casino is a scam. I can't get my money out. On what basis have you rated this casino as reliable? I read from the safety rating that there have been over 1000 complaints about the casino, yet its rating is 8.0?

It honestly sounds like a frustrating situation. When address verification takes so long and payouts are being declined and returned, it's a red flag. The fact that the VIP manager is also not responding doesn't make it any better.

It's been exactly three weeks since I made my first withdrawal. I get a reply from the chat that the money will be paid out soon. The casino keeps offering bonuses, I don't dare play bonuses, they even say I can't withdraw after I've played bonuses. Don't play this casino, you won't get your money back.

I asked in the chat why there were so many complaints about your casino, so the chat ended and I was logged out of the casino website. However, I was able to log back into the site.