Realz Casino - Player's withdrawal is delayed due to verification issues.

I tried to withdraw for the first time on 7.3.2026, the casino did not require account verification. A week later the casino required account verification. I have sent the documents several times. The address information is no longer available, the casino has been checking for a week now, and I have not received any response other than that the accounting department is still checking the address information. Why is such an unreliable casino classified as reliable on your sites?

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Dear Pakar84,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

Please understand that KYC (Know Your Customer) is a very important and essential process. During this procedure, the casino ensures that funds are sent to the rightful owner. As casinos cannot physically verify players and their identification documents, this process is necessary to complete verification. All reputable and licensed casinos take KYC seriously, and it may take a few working days to complete.

Regarding our rating on our website, please note that it is influenced by many factors and is updated regularly. We strive to provide only verified and trustworthy casinos; however, occasional issues may arise.

To clairfy your case, could you please provide the following information:

• Which documents have you already submitted, and when did you send the most recent one?
• Have you provided all the required documents in the correct format and as promptly as possible?
• Did you play with bonus money or free spins?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra