jklvly6 months ago
I understand that, as far as I can say, the complaint was approved and remains open. A complaint aims to resolve a specific issue, but with no disputed balance, it limits investigation options with the casino. However, you are welcome to mention your concerns there; I'm sure the data team would be interested to check the casino's functionality.
Yes, I see the complaint was approved, but no one has responded for over a week, so my claims are null and void. And in any case, the site still doesn't offer any betting options, so something is definitely wrong.
Well, the complaint proceeds based on the nature of the request and respects the associated 14 full days of the initial period for the casino to resolve the matter without us. In addition, first of all, the first response gathers information for the mediator, which is assigned later. Besides, each party has 7 days for responding. So it might take a week for the mediator to take over the situation. In any case, it's the casino's turn now. Let's hope it won't take long, of course.
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