RANT Casino - general discussion (page 3)

I don't understand your posting with tomas kay, another employee who created the contribution is displayed for me! .... can you explain to me how it works thanks 🙂

I'm sorry, but I don't understand. 🙂

I'm not in any communication with tomas kay. Who is this anyway?

There are no casino employees here. Daniel and I are admins here on the forum. Since Daniel is obligated to do more complex tasks, I take daily care of the forum most of the time.

Is it better?

Hello everyone,

I registered at RantCasino earlier this week and made deposits from my bank account using Sofortüberweisung. Note in advance that I am playing without bonus money.

I verified myself completely on the first day, i.e. I sent my ID and proof of address. These were processed and accepted very quickly (within a few hours).

After playing a bit in the casino I lost so I deposited some more money.

So I won a total of around 100 euros over and above my deposits. I decided to cash this out, so I had 476 euros paid out to my bank account.

They said in the chat that everything was OK because my account had already been verified and I didn't have to worry about receiving the money. After more than 30 hours I received an email saying that they needed proof from my bank....

1. Question: Why do we suddenly need proof now?

2. Why only after more than 30 hours? For me this is a clear delaying tactic as I could cancel the amount and carry on playing, but I don't plan to do that until I get my money!

3. I also sent the statement from my bank account and proof of the payments, but now I'm not hearing anything. In the chat they say patience, patience, patience... the usual!

So I'm starting to have doubts about seeing my money.

I'll keep you updated on how things develop here - the casino actually offers good games and seems well structured, but this delay in paying out is really bad!

To be honest, I have never experienced anything like this in other casinos!

I'll get back to you when there's news!

Note: In the chat it says that after the bank statement has been checked, I have to wait another 48 hours until it is processed by the finance department... so after the documents have been checked, it starts all over again. That's a bad joke!

Hi there!

In my opinion, it is very important to understand that if any player verifies the profile immediately after the initial registration or before several deposits are made, it frankly does not mean that no further need for checking ather details will emerge.

Let's ask ourselves a question: What the casino can actully verify in case you have just registered and haven't deposit yet? Only our personal details - nothing more.

Yet for the withdrawal request to be accepted, also your payment option and gaming history at least need to be checked out and verified too. They also need to be sure you complied with all rules the whole time you played there. Even though it is not so obvious, many details can hardly be verified earlier.

This, let's say, express verification is a good thing to do, of course, but it does not cover all fields.

What you described is quite a bad user experience, and I hope this casino will increase its efficiency with the verification and withdrawal process. By the way, this casino has also earned quite a bad user rating; still, the reviews are pretty old.

Speaking of user feedback, this is the lates provided by a fellow player from Germany:

I almost feel uncomfortable writing a positive review about Rant Casino when I read all the negative reviews. I am absolutely satisfied. After a few deposits of around €20, I suddenly had a win of over €3000. I immediately made a withdrawal of €2000 and about a week later the money was in my account.

Surely keep us posted about your progress. Wish you a smooth process!!

Quick update on RANT: I have now received an email saying that my bank documents have been checked and the money is on its way. I will let you know as soon as it has been posted.

Hi!

Have you?! I'm just holding my breath,... I won't be available on Monday, but I'm really looking forward to the final happy end! 🤞🤞

Have a nice weekend, and don't leave us waiting. 🙂

Short feedback. The money arrived in my bank account today. Thank you RANT Casino! However, I would like to ask you to process withdrawals more quickly and easily in the future and not to use any kind of delaying tactics. The casino itself is very well structured and offers good games. Support and quick payouts of winnings should really be a given these days because there are many casino providers that do it much better than RANT. If I play at RANT again, I will be happy to write my report here in the forum. Have a nice weekend and thank you for the support!

Hey, I think I speak for all of us when I say that we're glad you managed to get the money. Sometimes withdrawals can be prolonged for various reasons, which is definitely not nice for the players, I understand that, but sometimes it can't be avoided. So how much did you wait in total? 

I think if you play here again, at least you'll know what to expect and it shouldn't surprise you. 

We will definitely be pleased if you give us a report. Anyway, I hope it will be more enjoyable than before and you will get the money faster. 😉😊☘️