Rakoo Casino - general discussion (page 2)

You're right; accuracy in information is crucial to make informed decisions. It's helpful to correct misunderstandings without being rude.

It's definitely suspicious when a majority of reviews come from newly created accounts solely for giving positive feedback. It could be an attempt to boost the casino's reputation. I'd advise proceeding with caution and doing further research before making any decisions.

Hi, we check things like this and always when user reviews turn out to be fake, we treat them as such. Sometimes it takes a little time for a pattern or something relevant to emerge for us to make that decision. However, we are careful about this and try to make sure that only user reviews that are unbiased are always accepted. 

It is certainly not pleasant to go to such situations where false information would be spread. However, I think that despite what players write here, everyone can make some kind of an overview of the casino. It's also nice to look at players' complaints sometimes, because it can be a good source of information. 

Anyway, do you have any experience with this casino ? I saw that you wrote about wagering and bonuses, so it looks like you've done some research or played here before. 

Correct, and I agree that it is always good to do some research. If players want to boost the casino's reputation, we will always find out and the reviews will be removed, as we try to keep them honest at all times. 

I completely agree. Upholding the integrity of reviews is crucial for maintaining trust and credibility.

I agree. Have you ever thought of a user review for the casinos you like to play ? I know we've talked before and you mentioned some of your top casinos. Do you think it could be useful for other players as well ? 

Absolutely, I've considered it. Sharing user reviews of my favorite casinos could definitely help others. Thanks for the suggestion!

Its a good one for sure

Any specific aspect you'd like to share more about with us? Don't hesitate! 😉

I requested two withdrawals from the casino. Both via crypto, both to the same address. The first withdrawal arrived without any problems after a few minutes.

The second payout has not been credited to my crypto wallet for 10 hours now. Normally, something like this is done within a few minutes.

I really hope Casino can help me here.

Hi, how is the whole case, is your problem still persisting or have you got your second withdrawal ? Did the casino say what the issue is ? 

Let me know so we know what situation you are in. 

I received the money. Great support from the casino, highly recommended!

Great news indeed, thank you. How long did you need to wait at the end?🤔

If you wish to write a review for this casino, just use this link, please.

I had to wait about 12 hours. I still have an open query for the casino, after which I can happily write a review.

Feel free to write us a review and let us know how it turned out. I hope for the best. Fingers crossed. 😊☘️

So far I've been ignored... both by live chat and by my VIP manager. It's a shame, things had started so well in the casino.

Not much for a VIP... 🤔

Well, crypto payments are so easy to fulfill, so in common sense, the "best" spot for delays is obviously in the casino's hands. When this occurs, however, I would try to keep the players informed, minimizing stress or space for speculation is key to success.

I hope you'll get at lest a decent update very soon.

I have already received my payout.

Currently, I am requesting a refund of deposits because I set a deposit limit which was prematurely deleted by my VIP manager and as a result I was able to make deposits and suffered a loss.

The VIP manager confirmed that I would receive my refund within a week. But now I am not receiving any replies, neither by email, WhatsApp, nor live chat

Please keep us informed if you receive the refund. We'll wait for the outcome here, and if you need our help, do not hesitate to get in touch.