Rabona Casino - general discussion (page 27)

It's a bad faith casino; they block accounts for no reason and keep the balance.

Hi, I see that the casino has blocked your account, which is quite unpleasant, and has not provided you with any further information.

However, they wrote to you asking you to send them an email if you want more information. Did you do that?

Do you have no idea why this happened and why this situation arose? 

Yes, I did it and sent the relevant documents: ID, selfie with ID, proof of address, etc., but they tell me I have to upload them to the website, and I explained that I don't have access and therefore can't. They don't give me an explanation as to why. The last thing I did was play at the casino and won 1400, and then they blocked me.

Last chat of the day, my account is still under review according to them, strange that everything happened after I won 1400 on Olympus.

Clearly, they wanted you to verify yourself. Did you play with any bonuses? 

If the casino doesn't contact you and doesn't tell you anything about the documents or the block, definitely come back and we'll try to help you. 

Sound good for now?

But they asked me to verify my identity after they restricted my account. Before that, I tried, and it said it wasn't necessary. The section to upload documents wasn't enabled. What's more, I requested withdrawals, and they were processed—two, I remember, of 300 each. Later, I played on Olympus and won. Then I requested withdrawals, and the account was blocked. I inquired, and they said it was an administrative decision. I provided all my documents by email, and they told me I had to do it through the website, but how? I can't log in. And regarding bonuses, I never accept them because I know betting sites will use anything to avoid paying out, so I always deposit and play with my real money. I still haven't received a response from them.

Yes, I understand, and I don't get why the casino told you that you didn't need to send the documents at first, and then they asked for them but blocked you. If you sent them by email, you did the right thing, and if they blocked your account without explaining why and didn't contact you, I would file a complaint.

You can open it here. ⬅️

Our team will investigate what is going on and hopefully find out the reason.

More than 15 days for a verification. Clearly, a process shouldn't take that long, as they've only asked for the essentials: ID, selfie, and proof of residence.

Yes, I saw that it's been quite a long time. Kubo will contact the casino shortly to clarify their reasons for why this situation arose.

I believe that it will be clarified and resolved as soon as possible.

I need a hand please I'm lost

Please tell us what you need help with.

I need a refund please

I can see that our complaint team handles your submitted complaint already, so please wait until you'll be contacted again.

Thank you

Casino Rabona really doesn't pay out winnings and the chat takes away an unnecessary 17,000 thousand and won't let me withdraw them

What happened to you?

I have entered a withdrawal of 17,000 thousand and nothing happens at all, communication with support is useless because that is the answer, the program goes on and on...

How long have you been waiting for the withdrawal?

4 days but I'm not doing anything at all

Send email to curacao… trust me

if they don't answer you

I'm waiting for a response from Rabona and whoever is following my case.

I can tell you that the Casino Guru team is available right away so trust them too.