1 year ago
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Hello,
Queen vegas has a terribly bad customer support, which in no way answers your questions but talks a lot out of context. Unusually slow to respond, typically between 24-48 hours via chat.
I have played on the site for almost 8 months and have lost every single time. Now that I have finally won a small amount of DKK 14,000. I have still after a lot of waiting NOT received my money.
Good advice - stay away from this casino!
Hej,
Queen vegas, har et voldsomt dårlig kundesupport, som på ingen måde svare på ens spørgsmål men taler meget udenom. Ualmindelig langsom til, at svare typisk mellem 24- 48 timer via chatten.
Jeg har spillet på siden i snart 8 mdr og har tabt hver eneste gang. Nu hvor jeg endelig har vundet et mindre beløb på 14.000kr. har jeg forsat efter en masse venten IKKE modtaget mine penge.
Et godt råd - hold jer væk fra denne casino!
Hi, I noticed that you have already managed to file a complaint about your situation. I'm sorry to hear about your negative casino experience.
However, I would like to ask if you played with bonus or real money ? Has your account been fully verified ? Did you deposit money using the same method you want to withdraw ?
Since the casino is slow to reply according to your words, I expect you haven't learned anything new yet. Do you think you could update us if something changes ? I think it might be useful for players to see how your situation is progressing in this casino.
Unless we have something new, we will just have to wait and hope that the situation will be resolved to your satisfaction. I wish you good nerves.
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