Queenspins Casino - general discussion

If you want to discuss anything related to Queenspins Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

they refuse to close my account. they are HIGHLY predatorial

May I ask what reason you stated for your request to close the account?

It is very important to state that clearly, you know.

Hello everyone. Hello casinoguru please add your review to the casino.

Queenspins casino is a big scam. I deposited €200 and then got a bit lucky and won €1900. When I wanted to withdraw, they asked me over and over again for documents that it was impossible to get. I have been playing in live and online casinos for years and have often deposited with Skrill. If you send the profile and deposit as a screenshot, it was always enough. Not with Queenspins. They want documents that don't exist just so they don't have to pay out and so players lose all their winnings again. On top of that, the RTP is completely rigged. I played €2000 down to a €2 slot on Book of Dead and didn't get a single free spin. For the last €400 I played an €8 slot and lo and behold, 2 books kept appearing. What a coincidence when the money was almost at 0. Of course you have to be a bit of a rip-off at the end. I realize that it is gambling but this site has nothing to do with gambling and you can't verify yourself and therefore can't withdraw. Avoid this site at all costs and don't deposit anything. There are plenty of other sites or the best thing is not to play online at all as all casinos are scams.

Greetings

I'm sorry that your experience at this casino was far from good.

May I ask which documents they asked from you and you were not able to provide those, though?

Usually at most casinos they accept only pdf format documents, as far as I know from our experience. So, it is nothing unusual that a casino wouldn't accept screenshots, you know.🤷‍♀️

Also, unfortunately, when it comes to slots, not always the luck is on our side, and sometimes you win and other times you lose, of course.

We actually also have a nice article about how slots work if you'd like to get more information about this game. Here it is.

Please know that whenever you have any kind of issue with a withdrawal, our complaint team can try to help solve it, so surely let us know at any time.

It can't be that I've been trying to get paid for two weeks, but they keep asking for documents. I've even provided them, but they keep refusing as if they're trying to beat around the bush. This can't be right.

Have they explained the reason they rejected your documents, though?

Two weeks seems to be a long time to do this, right?

If you'd like our complaint team to intervene in this situation, please file a complaint, and we can try to find out what exactly is going on.