Pure Casino - general discussion

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Was told I won 250.00 prize,but I haven't seen it.Sending my docs,but they bounce right back saying can't send.I did 35.00 dep but they took 39.00 with no warning.If I don't see the win I won,I'm going to have bank reverse the dep.Since I didn't ok 39.00 only 35.00.Dont play here.you will get screwed if u haven't allready.If I get the prize they claim I won.I will edit my review.But for now I think they scamed me.But it will back fire with 1 phone call

Hello,

I find it hard to understand what has happened. 🤔

I think it would be best to focus on the verification first, unless you're verified, there will be no withdrawals.

So what's the matter with your documents, please? You sent those and what? The email was not delivered, maybe?

I'm getting pissed now.Ive sent my cox cable bill 3 times.They keep saying they haven't received it.BS I feel thier lyeing

These guys suck.i have sent my documents 4 times and get this.

Delivery has failed to these recipients or groups:

Pure Casino Support (support@purecasino.co)

The mail client submitted this message with bare line feeds, which cannot be sent via SMTP protocol DATA command and receiving system does not support BDAT.

How can anyone send documents to these guys.Thats ok next week if I don't get what they say I won,we will have bank reverse my dep.Since it was 35.00 but they took 39.00 so I will win.So keep messing with me.See what happends

Hello,

I guess that it's supposed to be .com:

I would try both email addresses.

If it does not help, you can submit another complaint.

Already submitted a complaint. They have four days to send me whatever I suppose they want or I'm going to be contacting my bank and have the charge that I deposited reversed back into my account. I wont play this shit with these people..Did same thing to lucky duck casino.So if they want to screw me? Well they will get it too (screwed)

I hope we will be able to help you, even though the casino has now a very bad reputation. 🤔

Got this today and cashed out the 250.00 and they did approve my docs finally

I hope you are safe and well.

Thank you for sending in the required documents.

Your account has been credited with a prize.

I wish you best of luck!

Please do not hesitate to contact me our our live chat for anything you might need:)

Nessa

VIP Manager

Pure Casino

Thank you for sending in your required documentation.

Please note that they have now been approved and your account will be

updated accordingly.

For any additional questions, please contact your account manager or

support agent.

Sincerely,

This was also from them finally.will see what happends

Well, that could be a good turnover after all.

Finger crossed! 🤞👍

Logged into my account on this site last night. My withdrawal is in the withdrawal area saying pending. I'm going to give him just another week and then I'm going to call my bank and reverse the deposit I made. Then they can take that money and you know what they can do with it

I think I know 🙂.

Would be nice to hear from you soon regarding the progress.

Still nothing.doesnt look like I will get it

Seems that the complaint team has not been able to reach the casino yet.

I agree, this does not look pretty good, I'm afraid. Well, the very bad reputation fits 🙁.

Wait till they find out what my bank is doing

the chargeback maybe?

i just got my dep back

Fine, good to know! Was quite a fast one, wasn't it?

Any other casino you are going to try?

So how long did it take to receive your withdrawal? Since all your documents were verified? It's been over a month for me. They say it will be sent out the beginning of next week. I'm just stressed out. I really need this money. And definitely did not account for it taking a month and a half or longer to "Possibly receive" this money. Frustrating