PrimeBetz Casino - general discussion

If you want to discuss anything related to PrimeBetz Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

This casino has deceived me maliciously. It simply doesn't pay out. I requested a withdrawal via Jeton but it didn't work. I had deposited with a credit card and withdrawals via credit card are not possible and the only withdrawal options here are myfinity, Jeton and crypto. I was supposed to deposit a minimal amount again with Jeton to verify my account, which worked wonderfully, but the withdrawal again didn't happen, apparently there is a problem with Jeton which hasn't been resolved to this day. I contacted Jeton and they told me they don't have any problems and no withdrawals have been refunded to my account. So what they did to me was a delaying tactic to get me to lose my money again. Today I stupidly refunded my withdrawal myself and played with it, but with a stake of €1200 I couldn't land a single win, the games seem modified and set to zero. In my opinion they're scammers.

Hi, does it mean you don't have any money in your player account ? I'd hate to hear that, because in that case you probably can't be helped anymore. I believe I'm wrong and that's not the case. 

However, it seems quite unfair to me if they recommend a different method of withdrawal and then it doesn't work either. I'd probably be upset too.

So tell me how it is and we'll see if we can help. 

Yes, it is true that I have no money left in my account because I cancelled the withdrawal myself due to the long waiting time and the casino's delaying tactics. I put the money back in and was unable to make a single win, a total of €1200. I got the feature in the game Danger High Voltage and completed 15 free spins with zero, that's just an example. The withdrawal took several days and I was repeatedly told that they had a problem with Jeton..... I think that's a disgrace and will of course not visit this casino again. I deposited around €350 and not even that stayed in my account. I would like to warn other players to avoid this casino because anyone who treats their customers like that is a fraud.

We give casinos 14 days to resolve the withdrawal. If you ever have a problem you can contact us, but sometimes you have to be patient a little longer than you are used to. I understand that this has not been the best experience, but if it takes longer to make a withdrawal at another casino and you cancel and lose, then unfortunately we can't help you. I'm sorry. 😥

I understand that, I just wanted to inform other players and warn them how the casino acts when they lie to players who pay money...they are scammers

I don't think casinos should use this tactic, even though we know it's not always the case and sometimes it's used. Sometimes casinos are not to blame for some of the delays and therefore it is necessary to be patient now and then. If we were to wait for instant withdrawals everywhere, that would probably be utopia. It's a shame that it turned out that way in the end. 🙁

I have deposited a total of €713 into this casino, which can be verified via my credit card and my Jeton account. Today I deposited again and of course lost again, which is not realistic when you have staked a total of €1913. My cancelled winnings, which they did not pay me via Jeton, are €1200 plus a €713 deposit. Slots no matter what I play with dead spins, features like choppy don't pay anything, it's unbelievable. I contacted the chat today and asked if my account had been reset to zero after the failed withdrawal, and they answered that I had only deposited €133!!!! They lie and cheat here.....

So if you can prove it by the fact that you have bank statements and it is the case that you have deposited more than the casino tells you, then it is quite strange that they see something different. Don't you have any deposit history in your account ?

I would probably file a complaint in that situation and have our team look into it further. 

What do you think, are you gonna go for it?