They said that verification lasts 24-48 hours on weekdays.
48 hours is about to pass, but my account has not yet been verified.
online chat was unavailable for half a day.
I sent them messages via the contact form - they did not answer.
if you send a message directly to the email, then oddities appear:
I asked in the chat about the speed of withdrawing funds to a bitcoin wallet, they said that after verification, it will take 2-10 business days!
I think for a normal casino in 2022 such terms are unacceptable.
And if they do not fit within 24-48 hours for verification, then I have suspicions that the withdrawal of funds will take at least 10 business days.
Of course, I hope for a favorable outcome, but I would not advise anyone to face such difficulties and such waiting times. I play in the casino for a good time, and not for the sake of waiting for the casino to withdraw money or not.
Сказали, что верификация длится 24-48 часов в будние дни.
48 часов вот-вот пройдет, но мой аккаунт еще так и не проверили.
онлайн чат полдня был недоступен.
отправляла им сообщения через контактную форму - ничего не ответили.
если отправлять сообщение напрямую на имейл, то появляются странности:
Спросила в чате по поводу скорости вывода средств на биткоин кошелек, сказали, что после проверки - это займет 2-10 рабочих дней!
Думаю для нормального казино в 2022 году такие сроки неприемлемы.
Да и если они не укладываются в сроки 24-48 часов для верификации, то у меня появляются подозрения что и вывод средств займет не меньше 10 рабочих дней.
Я конечно надеюсь на благоприятный исход, но с такими сложностями и такими сроками ожидания ни кому бы не посоветовал сталкиваться. Я играю в казино ради хорошего времяпрепровождения, а не ради ожидания того выведет казино деньги или нет.
Hello,
I agree that we should play for fun and casinos should do their job on a standard level. The limit for the crypto withdrawal seems quite long - up to 10 days? Well, I guess that it is just for certain withdrawals, not a common practice. 🤞
I also find interesting that the email address says @softgamings.com, does not mactch the support address. 🤔
How did you sent documents for the verification, by email?
Let me know how it goes, please.
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