Yes, don't make the mistake and cancel withdrawals! The process will start from the beginning and long live May after that! They never respond to emails, of course! I would suggest what I did, every 2-3 days I would pester them with replies to live support (of course automated replies as it seems but I was constantly sending them and telling them that I have filed a complaint with casino guru)! Be patient, they will put the money in at the end, just you, from 10-12/2, definitely counted on the beginning of March!
Ναι μην κάνεις το λάθος και ακυρώσεις αναλήψεις!Θα ξεκινήσει από την αρχή η διαδικασία και ζήσε Μάη μου μετά!Στα email δεν απαντάνε εννοείται ποτέ!Θα σου πρότεινα αυτό που έκανα και γω, ανά 2-3 μέρες τους ζαλιζα στα απανωτά μηνύματα στην ζωντανή υποστήριξη (βέβαια αυτοματοποιημένες απαντήσεις καθώς φαίνεται αλλά τους έστελνα συνεχώς και τους έλεγα και ότι έχω κάνει καταγγελία στο casino guru)!Να έχεις υπομονή τα βάζουν τα χρήματα στο τέλος, απλά εσύ από 10-12/2 υπολόγιζε σίγουρα αρχές Μαρτίου!
I replied to you below in another message, also one last piece of friendly advice! Never cancel a withdrawal at such casinos and don't play them! I got several thousand from them in a very short time and waited almost 3 months to get all the money, but don't ever be tempted to play it! Don't give it back to them! Don't gamble!
Σου απάντησα πιο κάτω σε άλλο μήνυμα, επίσης μία τελευταία συμβουλή φιλικά!Μην ακυρώσεις ανάληψη ποτέ σε τέτοια καζίνο και μην τα παίξεις!Τους πήρα αρκετά χιλιάρικα σε πολύ σύντομο χρονικό διάστημα και περίμενα σχεδόν 3 μήνες για να τα πάρω όλα τα χρήματα, αλλά μην μπεις ποτέ στον πειρασμό να τα παίξεις!Μην τους τα χαρίσεις πίσω!Μην παίζεις τζογαδόρικα!
So you suggest I just leave my withdrawals active and in about 20 days they will be completed? Do I need to file a complaint as they say above? If so, I don't know how!
Όποτε μου προτείνετε απλά να αφήσω τις αναλήψεις μου ενεργές και σε 20 μέρες περίπου θα ολοκληρωθούν;;Χρειάζεται να κάνω κάποια καταγγελία όπως γράφουν πιο πάνω;;εάν ναι δεν ξέρω τον τρόπο!
You can file a complaint at any time, of course. You will need to follow this link and take it step by step. Explain in detail what is happening, and hopefully soon you will be able to get to your money.
Just please keep in mind that our complaint team is able to intervene in any case after the 14-day time period passes.
If you have any other questions, we're here to answer them.
I've been here a week now and I'm still waiting for a withdrawal of 500, while normally it takes 3 days, they say.
I've been here for a week now and I'm still waiting for a withdrawal of 500, while they say it normally takes 3 days.
Είμαι εδώ μια βδομάδα τώρα και ακόμα περιμένω ανάληψη 500, ενώ κανονικά θέλει 3 μέρες λένε.
I made withdrawals slowly but each one individually took from 20 to 30 days! Whether it was a debit card or a bank transfer it's the same for them! They are notoriously slow, so never cancel a withdrawal hoping to gain time! On the contrary, you will lose time and wait even longer.
Έκανα αναλήψεις σιγά σιγά αλλά η κάθε μία μεμονωμένα πήρε από 20 έως 30 μέρες! Είτε ήταν χρεωστική κάρτα είτε τραπεζικό έμβασμα είναι το ίδιο γι αυτούς! Αργούν χαρακτηριστικά,γι αυτό μην ακυρώσεις ποτέ ανάληψη ελπίζοντας ότι θα κερδίσεις χρόνο! Απεναντίας θα χάσεις χρόνο και θα περιμένεις ακόμα περισσότερο διάστημα.
Hello! I just received the two withdrawals I requested for 350 and 150 euros! I've been waiting for 13 days and I finally have the money. I still have more money to withdraw, I hope it doesn't take longer for the next one.
Good morning my friend. I have also requested withdrawals from 10-12/2 and nothing has progressed. Have you had any progress?
Καλημέρα φίλε μου. Έχω αιτηθεί και εγώ αναλήψεις από 10-12/2 δεν έχει προχωρήσει τίποτα. Εσύ είχες καμιά πρόοδο;
Hi, did the casino give you any reason why it has been waiting for over a week? I think it should do so, but on the other hand, if you go through this thread and what players have posted, you will see that quite a few of them had delayed withdrawals. The casino probably doesn't send money to players in quick times so you'll probably have to be patient for a while.
I would like to add that we give casinos 14 days to sort this process out and if nothing changes get in touch and we will be here to try to assist you.
Anyway, didn't you need to verify? Have you played with any casino bonuses?
Good evening to you. Thank you very much for your interest. They did not give me a specific reason, they just told me that the withdrawals are delayed and that they are promoting a reminder to the relevant department. They informed me that no verification is needed, everything is ok. I didn't play with any bonus, I made regular money deposits. So I'm patient from what I understand like everyone else, it just takes a while but it makes them happen in the end.
Thank you for the response. I'm sorry to bother you again simply because none of my orders have been completed. Did you send them multiple chats and emails about when they will be completed or did you just wait until they submit them?
Σε ευχαριστώ για την απάντηση.Με συγχωρείς που σε ενοχλώ και πάλι απλά επειδή δεν έχει ολοκληρωθεί καμία σε εμένα, τους έστειλες πολλές φορές σε chat και email σχετικά με το πότε θα γίνουν ή απλά περίμενες μέχρι να στις καταθέσουν;
No problem, friend, I had sent about 5 emails and now they've arrived, just wait and you'll get the money, I don't think so!
Κανένα θέμα φίλε είχα στείλει περίπου 5 email και τώρα μπήκανε απλά περίμενε θα τα πάρεις τα λεφτά δεν παίζει έτσι πιστεύω!
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.