PlayWise365 Casino - general discussion

If you want to discuss anything related to PlayWise365 Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Is this site is real,how i trust ,still i did not see any payment proofs from anyone from this websites,s contact me @playwise365

Hi, from what you write I have a feeling that you have a problem with withdrawing money in the casino. Is that right ? 

How long has your situation been going on, alternatively how long have you been unable to withdraw ?  Tell us more so we can try to help you.

Hello ,

I have been using playwise 365 for a while now , I usually deposit money using bank transfer but this time I decided to use their crypto payment option

(This was the invoice that was generated by them for the payment)

Total invoice amount was = 234.29 dollars (19,500 rs)

Total amount sent was = 237.29 dollars (19,749.50 rs)

The invoice was stuck in confirmation for 24 hours after which it expired but the BTC left my wallet and got transferred to their wallet

This is the transaction TXN :- e3b47cf30468b6cbebed6b05f0811904d71ebfb7e4d05df501bfc40fe9af66ee

They inturn transferred the same amount to another wallet which can be seen on the blockchain

I have been trying to contact them through their chat support , VIP whatsapp manager and even email

They only have 1 thing to say , the transaction has failed and they did not receive the money.

It is clear that they have and I am helpless right now.

They only ask me to wait and say that they will return my money when they receive it .

Does anyone out here have any tips on what can be done ?

Hello, I've moved your pos under the casino you're talking about. You've put yourself in a regrretable situation and it's certainly not pleasant when support gives the same answer over and over again. But if the casino hasn't received the money, then they have to wait as well. How long has this situation been going on ? If it persists and you don't get your money back, please let us know and we will try to help you. 

It's been a week now , their agents keep calling me everyday asking me why I'm not playing anymore , I don't know how they cannot track a bitcoin transaction , the data is available for everyone to see .

When I pressed them on the matter , their agent sent me a voice note in hindi saying that their company has a turnover of millions and they're not interested in stealing my minuscule deposit amount.

Is there anything I can do or should I forget the amount and move on?

Hi there.

The agents are actually calling you? This is indeed a very unfortunate course of action.

How do they respond to your deposit issue when you tell them the reason? It must feel awkward. 🙁

I'd say a week is actually quite some time to track an ordinary Bitcoin transaction, so what seems to be the issue, I wonder?

Forgive me a dumb question; I'm sure you've checked the blockchain, right? What have you found?

In any case, I think the time has come to learn more about the free complaint feature we offer to players in similar situations. This guide provides a great heads-up, so I'd like you to browse it.

Let me know if you are interested in submitting one, ok?

Playwise365 not approved my withdrawal for more than 12 hours now…After repeated interaction with their customer support they are saying it will be done soon…Pathetic service of Playwise 365 casino platform…I recommend that no one should play their…They are just saying keep patience…Enough

Hello there. May I ask you if you have any updates from the casino? Have you been fully verified in this casino?

I am asking, because it is quite common in online casinos that the withdrawal process might take a bit longer, especially if it is the players first withdrawal and they need to verify him first. So sometimes it could be really unnecessary to get suspicious, I might say. 🤷‍♀️ Please come back with any updates from the casino, will wait for your response.

Withdrawal process and withdrawal don't send today all.most 8 days complete

We will really need some more details regarding this issue you posted about.

Is your account fully verified at this casino? Did you have any successful withdrawals there before, or is this your first one?

Did the support give you any information regarding this delay?

Please reply to us so we can try to help you out.

This site pee my 1st withdrawal casino id verified the withdrawal was pending from 12/09/24 to 15/09/24 then we cancelled it and did a new withdrawal which would have been 3 days plus but we did not get it playwise365

My id verify mail id and phone number my 1st withdrawal on this site

So you are waiting for your withdrawal for 3 days now, right?

Well, it is not that bad, I believe, and as Kristina explained it in your complaint, we usually give casinos 14 full days to proceed with the payment before we intervene.

Let's wait a few more days, and hopefully you will receive the money soon. Keep us updated about any news, please.