PlayPix Casino - general discussion

If you want to discuss anything related to PlayPix Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

For more than 15 days I have been trying to withdraw my money from my PLAYPIX account, AND IT CAN'T BE POSSIBLE, I have asked on several occasions for help and they only tell me to wait 72 hours, more time has passed and nothing, I sent required documents, My account is green verified, but they keep rejecting my withdrawals. THIS PAGE LOOKS LIKE A SCAM, A FRAUD, BE CAREFUL

What reasons did they state for those rejections, please? Sounds really weird!

Please help me withdraw my money 🙁 I already spent a lot and I want to withdraw the little I have left 🙁

Hello, what's your problem when you can't withdraw your money from the casino? Have you verified your account yet? How long has it been that you can't withdraw?

I will wait for a response.

Is Playpix reliable when withdrawing money?

Hi, I'm not sure if I can answer this question since I don't play in casinos. But it's always best to do some research on a casino before you go there. I have tried to check it out as well, but we don't have much from players about this casino yet, for example in the form of user reviews or complaints. 

However, are you going to play here or have you already played there and are waiting for your withdrawal and that's why you are asking ? 

I'll play

Would you be more specific, please? Jaro's trying hard to cover all aspects of your question, yet surely he could use a bit of cooperation 😉.

I'll try that with a certain level of simplicity:

Is this somehow a theoretical question? I must say that reliable advice would be needed from fellow players from the same country. 🤷‍♀️

Hello, I used playpix for a long time and I never had any problems withdrawing or doing KYC, but since it started this month of December it has been presenting a lot of problems regarding withdrawals, if your account is limited they block the withdrawal and use the site's terms so as not to pay the money. There are cases of people with more than 40k stolen from their account and when they asked the chat what was going to happen with the money trapped, the chat simply gave the most pathetic excuse I've ever seen a casino chat give which was "Your money will not be returned and will be donated to charity" please rate this casino better as it is no longer trustworthy.

Hi, after reading this I would recommend you to file a complaint straight away because if the casino gives you a reason for not paying you money and donating it to charity, then it's definitely not right. 

You can file a complaint here on this link and I firmly believe that the team will be able to help you. 

Are you in ? 

Hi!

What makes you think the casino is trying to prevent you from withdrawing?

Maybe there is a reasonable explanation or perhaps some sort of support for you, but I'd say we need a proper explanation of the whole situation.

Care to answer a few questions?

Are you fully verified?

What was the last thing you discussed with the casino, please? And finally, are you aware of any accusation against you, like breaching some casino rules, and so on?

Is it play pix and does the account need to be verified to make the withdrawal?

Hello, could I please know what casino it is because I haven't found anything like what you wrote. Have you contacted the casino when you should get the money ? Do you have a verified account ? 

We give casinos 14 days to settle withdrawals and you're just starting out, so I wouldn't worry right away.

Let me know.

Is it normal for the withdrawal I made in play piz to take more than two days?

Thanks, I've moved your posts under the casino you're talking about. As for the verification itself, most casinos do it on first withdrawal, but it's not always the rule. When a casino asks for it, you have to pass it successfully to be able to withdraw, that's why I asked. If the casino hasn't said anything about verification, then they probably won't ask you to do it yet. 

However, if you ask the support about your withdrawal, will they tell you why you are not able to withdraw ? 

It says that the withdrawal option is enabled but when I only verify my identity documentation but I am already withdrawing without verification now I am just waiting for the money to arrive in my bank account

I see, so it looks like verification will be necessary in this case. But let's see if the casino comes up with this requirement. Whatever happens, let us know in the complaint and also here. 😉

I have a question, sorry: on 4/4/2024 I made a money withdrawal of 190 bs, equivalent to about 27 dollars.

The problem is that it's been a long time and I know I have to wait up to 14 days. But I would like to know what happens if after 14 days they still don't give me my money.

Where could I apologize?

Hi there!

I would like to say that I'm astonished you are familiar with the 14 full days rule the Complaint Team adhere to.

This is very unusual, so I think you deserve a big 👍 thumbs up! 🙂

Though, I'm sorry your withdrawal is delayed. Well, to respond to your question:

The most convenient development would be that the casino pays the money in the meantime.

Alas, all is possible, so, in case the casino fails to pay out the amount, the complaint handler, meaning the complaint specialist caring for your complaint will do his best to get in touch with the casino representative in order to investigate the problem. Once the issue is clear and obvious, he focuses on the solution.

Let's just hope the complaint won't be necessary. I see the time is getting short, but hold on!

Will be here for any news you have.