PlayMojo Casino - general discussion (page 2)

Oh, that's something that's definitely not pleasant. I suppose they didn't say anything to you about that, did they? 

I hope they'll cooperate with us and we'll get to the bottom of the problem and somehow sort it out. 

Hi. Yes, withdrawals are a big problem at this casino chain. They usually take at least 72 hours.

In other words, the payouts are not processed beforehand.

Only after 72 hours, so that the customer has time

maybe cancel the payout 😉

But I also experience that the payout even after 7 days

doesn't take place. But I'm only allowed to file a complaint after 14 days...

It is not that you are not allowed to file a complaint here; the thing is that our team is not able to intervene in any case before the 14-day time frame, you know.

Do you have some issues with the withdrawal now? Feel free to submit your complaint at any time.

Unfortunately, your complaint was closed as "unjustified" after reviewing the evidence we've got. Michal explained the whole reason to you in the final message of your complaint as well:

"I regret to inform you that I am unable to assist you in this matter. Based on the evidence I reviewed, there was no communication regarding any account limits on or before April 1st. However, messages from April 2nd show that you contacted the casino to request free spins and mentioned losing your winnings due to being unable to withdraw them. These messages did not reference any account limits.

Additionally, the situation is complicated by the fact that you hold multiple accounts with PlayMojo Casino. This makes it difficult to accurately match the screenshots you provided to the corresponding accounts. There also appear to be discrepancies between your screenshots and the records from the casino’s system. Notably, the casino’s evidence clearly indicates which messages belong to which account, whereas that distinction is unclear in the materials you submitted."

The casino operates under the Kahnawake (KGC), so feel free to contact them at any time.

I am really sorry we couldn't be of any more help in your case.

Please contact the licensing authority. You can find the contacts here.

Loosing the balance by unrestrained playing while drunken and then

accusing the casino to be guilty. I love that 😉

Good evening, how can I get help? I deposited and played the bonus in time, completing the wagering. I had about €2,000. I requested a withdrawal of €1,000 and played the rest with peace of mind, given my winnings...

I sent my details for verification and without receiving any email or communication, my withdrawal was canceled and... MY MONEY IS GONE. I asked for information and they say they confiscated my winnings, because it seems I played above the bonus limits... but that's crazy. Providers always block bets higher than the permitted amount... and I played within my limits, both slots and live casino. I don't know what to do, they robbed me.

Seeing your €1,000 withdrawal cancelled and the winnings removed without any notification must have been frustrating.

One thing to clarify: games don’t always automatically block bets that exceed a casino’s bonus limit. We believe casinos should enforce these limits through their software, but being able to place a bet doesn’t necessarily mean it complies with the bonus terms.

Which bonus did you use, and what were your highest bets on slots and live casino games? Has support identified the specific bets that allegedly exceeded the limit, including the amounts and when they were placed?

You mentioned completing the wagering requirements before requesting the withdrawal and continuing to play. It would be particularly useful to establish whether the casino is referring to bets made during wagering or only afterwards, once the bonus had been converted into real money.

Since you dispute their explanation, you can submit a complaint here. Our team can assess the applicable bonus terms and the circumstances of the confiscation. We’d need those details before drawing a conclusion about whether the casino acted fairly.