Playjonny casino legit or not

Hi does anybody knows something about Playjonny casino. I m trying to make a withdrawal but with no luck . Ok it only 2 days but i wonder if anyone have any idea about this casino

Hey there,

do you have this casino in mind? https://play-jonny.com/

This one has not been reviewed, and I could not spot any threads mentioning the site. But don't worry, I'll forward the link to our Data collestors and in case something goes downhill with your complaint, we will try to step in.

In any case, what seems to be wrong with the withdrawal? Rejected request, or pending request, unverified casino account? Help me out, please. 🙂

Withdrawals hit fast. Games load quick, everything runs smooth!

Hello! I hope you don't mind a few questions: How fast are the withdrawals anyway? What payment options work best? Thanks in advance for sharing! 🙂

Title: 500 euros blocked: method accepted for deposits but not for withdrawals

I deposited and reached a balance of around 500 euros.

The payment method I used was accepted without any problems to deposit money into my account.

But when I requested the withdrawal, an endless cycle of checks began:

- Previously the documents were "not legible"

- Then "I needed a video of me uploading the document live"

- Then they didn't accept the official bank scans

I sent everything back several times, following the instructions exactly, but each time it was rejected with new reasons. Support only responded with standard phrases, never really resolving the issue.

I finally lost my patience and closed the chat like this (text):

«No no it doesn't exist, if even what I just sent you isn't enough I'd say I won't make any more attempts!

I will then proceed to use 500 euros and then close my account!

Thanks for driving me to exasperation and losing my patience.

You have lost a customer.

"The 500 euros I won't get back, you can use them; they're not worth the time and dignity you've made me waste."

I decided to abandon the 500 euros rather than continue this ordeal.

It's clear that the payment method is fine when they need to take your money, but it suddenly becomes "unverifiable" when you need to withdraw your winnings.

I strongly advise all Italians to avoid PlayJonny.

Play only at casinos with an ADM or MGA license.

Hello, I am sorry to hear that you find yourself in this situation.

However, I would like to ask if you still have money in your gaming account. Perhaps we could help you with verification if that is the main problem.

Which documents were not accepted and what was the reason? 

Hi, yes, I still have 500 euros in my account.

The problem with everything arises because I used a debit card where my name is not physically printed on it;

The forwarded documents are not good because they believe that changes have been made... or because they are scans.

For example, one of the first documents I sent was a scan of a document written by my bank, certifying ownership of the card... doc. Signed and stamped by my bank and sent to me by email.

Or the original bank document that was sent to me in PDF format is not valid because it shows a modification, that is, the document was written in Word and then becomes a PDF... but it is official...

And I showed the screenshots of the emails where it shows that I received the bank documents... ect but nothing is enough

Sure, thanks.

But the card is yours, right? The only thing missing is your name. If you have official documentation from the bank confirming this, then I don't know what else they want.

In any case, if you're interested in filing a complaint, here's the link.

We'll try to resolve this, and don't give up.

Of course it is? But unfortunately, this debit card, linked to my bank account, doesn't have my name on it! I even sent the subscription agreement to the card! I've done everything humanly possible to prove that the card is mine! I'll file a complaint, thank you very much.

Sure, if anything changes or you manage to verify the card, be sure to let me know.

I'll keep my fingers crossed for you.🤞

Can you send me the link again, please? I can't open it.

Good evening, I can't submit the complaint. It asks me to select the casino in question, but it won't let me select it. Therefore, I can't submit the complaint. Is it possible to get an email or follow another procedure? Thanks.

Hello, you can submit the complaint; don't worry. You simply need to select the option "the casino is not in the list" (because this casino is not licensed in your country, and we are most likely not permitted to show you its data).

Could you please try?

Hi, I tried but unfortunately it doesn't work this way either

Hey. I can see that you were successful, right?

Good morning, yes, I managed to submit my complaint. I'm now waiting for a response. Thank you.

That's great. I can see your complaint now.

What actually helped at the end to successfully submit it?

I reopened the Complaints section and this time it let me continue. I think the problem was with the login.

Good that you were successful.

Is there anything new from the casino, perhaps?

Not yet, I'm unexpected