Play Fortuna Casino - general discussion

If you want to discuss anything related to Play Fortuna Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good to all. Please note that the bonus is not valid in Portugal.

Hello pikos26.

Thank you for your insight. I have investigated the matter, and you are right. The no deposit bonus is not available for Portugal players, because the free spin game is locked for this specific country.

Good night. This casino is not licensed in Portugal and omits information on countries that they consider "prohibited" on the site itself. I lost over €100,000 in 2/3 months and wrote to the Director, explaining that I didn't have any kind of legal protection over claims, player protection and payments made. They refused any kind of help and continue to indicate that they accept players from Portugal and that everything is fine!!! I will probably have to report the case to the Portuguese authorities to try to recover all the deposits. I don't think it's normal for them to be operating in complete illegality. The amount I lost is gigantic and I didn't get any return. Can you help?

Hello,

we provide the information that this casino does not accept players for Portugal:

Did you fill up any registration form using Portugal as our country of residence, please?

Hello Radka. Obviously, I filled in my complete address and they even asked for my identification document, which I promptly sent.

Please be infromed on recent T&C update at PlayFortuna site, forbidding card counting equalizing this mental activity to "illegal gambling activities" in accordance to clause 16.5 of T&C. Hope this will find reflection on your site as this is not fair!!!

16.5. Play Fortuna reserves the right to fully or partially suspend a Player's account and/or fully or partially withdraw funds from a Player's gaming account in the event that we and/or our affiliates and/or other service providers have any concerns regarding the Player related to illegal gambling activities (including, but not limited to, "Wonging", "Perfect Pair" card counting, Dragon Tiger "Suit Tie" card counting or any other card counting methods).

Hello,

we in Casino Guru believe that when it comes to card counting, players should face the same terms and conditions as they would in land-based casinos.

We do not acknowledge card counting as a legal reason to justify voiding any winnings. The casino may, however, block such an account.

I forwarded this information to our Data Team, thank you for notice 👍.

this casino will not let me deposit with every aspect of deposits it has.

And telling me in the chat that is my fault for some reason

Hmm, that's weird...

What the casino thinks you're doing wrongly? 🙁

If you don't mind me asking.

Constant free spins for deposits and promotions from streamers are always a pleasure.

I guess today you picked a day to praise some casinos. As for this particular one, have you managed to win and withdraw here yet ? 

As for free spins for deposit, how many do you usually get ? Does it depend on how much you deposit or is it still the same package of free spins for any deposit ? 🙂

I'm just a little confused. I apparently had some no deposit free spins at this casino on Eastern emeralds by quickspin. When I went and searched for the game, it said my region was blocked from playing which I found odd as I play quickspin games frequently. I even checked to see if my region was suddenly blocked at a couple other casinos while I waited for support to respond, but I was able to open and play the games without issues. When support replied all they said is that sometimes providers block regions and they weren't able to reissue the free spins on a different game. And I was told that maybe I should ask the provider's support as they were not the providers representatives, when I Asked why it was only at this casino that my region was blocked. So besides being not very helpful, it didn't answer my question. Are certain providers blocked only at certain casinos? I've just never encountered that before and am able to play quickspin games at literally every other casino, but I suppose it's possible

Hello, I haven't heard of such a case yet either, if I'm honest. So have you tried writing to the game provider's support ? Did they reply or say anything ?

I thought first that the casino itself might block the provider because of the country, but it doesn't seem very likely that this would be the case as you describe it. Obviously it would really be best to ask how it is. 

Also, as far as free spins are concerned, did the casino not come up with an alternative ? 

I didn't actually contact the provider's support, it felt somewhat petty (perhaps not quite the right word) since it wasn't a lot of free spins. Though I am curious.... it'd be good to know for future reference, so maybe I will contact them.

And in regards to the spins being credited on a different game, that's a negative. Again, something I haven't encountered often, if ever.

Thanks for the screenshot. It might be a good idea to ask if games from this particular game provider are banned in this particular casino for players from your country, since you say you can play them in other casinos without any problems. It would be quite a rarity, but maybe we would learn something new again. So if you send them an email, feel free to let me know what you learned because I would be quite interested. 

As for the free spins, I don't mind, I guess you'll be able to claim some for another game you can play, assuming you stay with this casino.