Plangames Casino - general discussion

If you want to discuss anything related to Plangames Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I paid out another 1500€ earlier 🙂

I'm curious if it will be processed faster this time

Hi, I saw that you also gave a user review for this casino, if I saw it correctly. 

Let's see if you have a withdrawal sooner than you expect.

Is there anything about this casino that you really like? 😀

Yes, that's right, I gave a review 🙂

I really like the design, lots of games and nice support staff

Quick update, the money actually came earlier this time, a withdrawal request was made yesterday at around 14:50 and today they were processed at 12:27 and 12:38.

🙌 Amazing news! This is exactly the kind of information we all want to hear! 🙂 Have a great Sunday and keep the community aware of your extensive gambling endeavors.

It's good that you're casino

Despite we are not, I reckon? 🙂 I'm sorry, what the matter is supposed to be?

Dear AleKing44,

Thank you for your positive comments about our website and customer service! We are also very happy that your withdrawal was processed sooner this time. If you have any further questions or need any assistance, we are always available to help.

Have fun playing,

Plangames Casino

Dear Ayrtongutierrez70,

Thank you for your comment! If you have any thoughts or experiences you’d like to share, please let us know!

Dive into excitement with every game,

Plangames Casino

I’ve played at Plangames Casino a few times, and overall, it’s been a decent experience. The game selection is solid, with a variety of slots and table games from well-known providers. I also appreciate that their website is user-friendly and works well on both desktop and mobile.

However, I’d love to hear more about others' experiences with withdrawals. Mine went smoothly, but I’ve seen mixed reviews online about payout times and customer support. Have you had any issues with that, or has everything been running smoothly for you?

Hi!

According to our system, only 4 user reviews have been published so far. Interestingly, only one contains negative feedback. For now, I hope more players come across this thread eventually to share their experiences.

I think it's always nice to know your withdrawals were handled well. Would you mind writing down your own user review some day? You can do it anytime you like: https://casino.guru/casino-reviews#/reviews/guide 👈

No need to hurry.

Dear Ozzyy,

Thank you for sharing your experience with us! We’re pleased that you’re satisfied with our games collection and website usability. We constantly expand our collection with games from the best providers, so the variety will only keep growing.

As for withdrawals, we strive to process them as quickly as possible at our end, and they’re usually completed without delays. However, the speed of withdrawals also depends on your payment system. Rest assured, we’re here to assist should any issues arise.

Best of luck on your journey,

Plangames Casino

I was excited to try this casino as the promo came from another casino I frequented and trusted. I read some reviews and saw that most of them were positive so felt pretty good about signing up. I always inquire about which is the best way to utilize bonuses that include a cash bonus and free spins as there are a few of them where it doesn't matter which order you play the bonuses whereas most suggest you play the cash bonus before playing the free spins. I was advised it would be more beneficial to play the cash first which I did. That was a great experience as their catalog for slots was great, the site was user friendly and easy to navigate and the site did not lag. The slots I played loaded nicely and played smoothly. I wasn't able to get anywhere with the cash bonus unfortunately, but that's not untypical anyways and I kind of expected that outcome. It was Christmas Eve and I was hoping for a Christmas miracle and enjoy spinning so it was a great time. But when I tried playing my free spins my positive experience so far started to go downhill. I was able to activate the spins, but when clicking on the game to play kept getting an error message stating, "403 - Country Blocked." I tried clearing browsing data and log in again to see if that's what the issue was but still got the error. There was verbiage underneath the error code stating if I thought it was in error or traveling consider using a VPN to connect. So I double checked to confirm Canada wasn't restricted and decided to reach out to support. This chat agent was friendly and patient - attempted troubleshooting and even issuing different games but still same issue. I had to prep for Christmas dinner so I needed to go and reached out later on that day. The next agent wasn't as pleasant and was more fault finding than resolution based. They basically shut assisting me down and said there was nothing they could do as I've used up the bonus and disconnected. I connected again hoping to get someone else which I did who was again, patient and understanding who tried many troubleshooting steps before informing me they would need to forward the matter to tech as we had tried everything. I was informed to monitor my email as I would hear back from them that way. I waited a couple days and checked emails but didn't hear anything back. Reached out to support and had to explain the situation again, provide screenshots and did troubleshooting again with no luck. Was told it was being passed onto tech again and to watch email. Didn't hear back again and reached out a week later. Did the same troubleshooting and was told the same thing about hearing back from them or to reach out again later as I did express that it felt like there was no progress. Today I remembered this issue was never resolved and checked my emails to see if anyone had reached out but only found promotional emails from them. Reached out to support and the first chat agent asked for a screen shot of error - which I needed some time to provide as I was on my phone this time and realized that I didn't try the spins from my phone. Mentioned that to agent and said I'd use Chrome, clear the browsing data and log in to try but knew we'd be disconnected and hoped I would get them again. I didn't get the same agent but this last agent was still very understanding and patient, but ended up needing to tell me my matter would need to be reviewed by someone else as I needed the spins to be re-issued as it has been weeks so it was no longer available for me to try using my phone and doing what the previous agent had suggested - use Chrome, clear cache, cookies and browsing data, logging in using Incognito and seeing if the spins worked then. But that is why I am writing this review as I asked the last agent if there was a ticketing or tracking system for issues and what their escalation process was as I am a chat agent myself and understand that it is out of their hands. I just wanted to know if any progress was happening and approximately how long I should wait before reaching out again but there wasn't much information in regards to that given and was told to reach out again later. It's January 18th today and this issue was voiced and put out there on Christmas day needing to yet be resolved. 100 spins is a good amount of spins to entertain myself for a good amount of time and possibly win something. I hope to have this resolved or compensated soon as that would guarantee a positive review for this casino as even with this issue ongoing - it's been a positive experience for the most part with the exception of this glitch and its priority to be resolved.

Thank you for describing your experience here on our forum.

As I can see, we had an active casino representative here before, so hopefully you'll be able to get something done because it is really way too long ongoing.

Have you tried to contact the support of the casino by email, though? It is often a better way to solve issues, you know.

Maybe try that as well and inform us, please, if you have any updates. I hope they will be able to solve it soon.

Dear Perplexedenigma,

Thank you for sharing your detailed feedback. We sincerely appreciate your patience throughout this situation. We're glad to hear you had an overall positive experience with our slots and found the site easy to navigate.

However, we are very sorry to hear that you encountered difficulties with the free spins, and we apologize for the inconvenience caused. We would like to look into this issue and, of course, resolve it. Could you please provide the email address registered in your profile?

Best regards,

Plangames Casino

Hi, I also deposited a total of 75 euros there last week and ended up winning 250 euros, which I wanted to withdraw to test it out. It's been 4 days now and the money is still not in my account. According to support, the money has already been sent out, I'll keep you updated.

By the way, verification went smoothly and quickly.

Hi, I'll be curious to see what other reports you'll have. Verification was successful according to you, which is certainly positive. 

It was also the weekend and casinos usually don't process withdrawals then. 

But do you see your withdrawal as successful somewhere in your profile?

Dear Kingeckrim,

Thank you for reaching out to us! We’d like to clarify that if there are no obstacles to the withdrawal, we strive to process it as quickly as possible. However, the withdrawal speed may also depend on your payment method. For example, according to the WITHDRAWAL POLICY section of our T&C, "All Bank Transfer payouts are in principle processed within three to seven (3-7) banking days."

Could you please provide the email address linked to your profile so we can give you a more detailed response regarding your situation?

Best regards,

Plangames Casino