Pinnacle Casino - general discussion

If you want to discuss anything related to Pinnacle Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Good morning, I wanted you to help me with the verification of my credit card. I have been sending my card documents for several days and they do not accept me. It seems to me that they are putting up resistance since my data is true and even so, they do not give me a solution. a week with this problem and pinnacle does not give me any solution it just rejects my documents

Good morning.

I can only guess at this point, there can be plenty of reasons but honestly, I'd say that the casino should make sure you understand what's wrong and suggest some solution.

Have you received an email about your documents being canceled, please? Maybe you used documents in the wrong format or those can be outdated.

The other thing is that I acknowledge significant problems with credit/debit card usage recently, it's probably due to the stricter checks by banking authorities. As a result, a lot of casinos simply reject this payment method and ask players to pick another one.

You should ask their support, otherwise, we wouldn't know for sure - if they care to provide some concrete answer.

You have already submitted the complaint so I suggest we will learn something there.

Good afternoon This company calculated the winning bet with a refund, referring to some point in the rules, apparently they think that it’s my fault that they allowed me to bet, I won’t give them even 1 cent for nothing, and since they stole 41 winning euros from me, I’ll do everything possible to worsen their reputation and get my money back, after that I wrote to their licensee but did not receive a response, I can send a screenshot of the rate with a refund if necessary

Hi, what was the specific problem when you had a winning bet and the casino only gave you a refund ? Can you describe the situation that occurred because I don't understand it very well. Was there a technical error or were you playing with a bonus and you exceeded the max bet ? 

Let me know.

Hello.

I am posting this on behalf of my friend.

There has been an unfair and large amount of funds confiscated at Pinnacle, and we would like to see action taken.

There is also a file about the process, but it contains personal information, so is it possible for us to exchange it individually?

■Background

I was lucky enough to win big over the three days of September 19, 2022, September 20, 2022, and September 21, 2022.

When I tried to make a withdrawal on September 22nd, the message ``Currently, withdrawals are not possible. Please contact us.'' was displayed, and when I tried to bet, the message ``Currently, bets cannot be made. Please contact us.'' was displayed. Ta.

9/22 11:10 I immediately contacted them. (Attachments 1 and 2 with images)

I received a reply that it would be reviewed, and while I was waiting for a reply, around 2:00 on September 23, I received about 200 emails saying that my bet had been cancelled.(Attachments 3 and 4 Images) Yes, but only a few. I received about 200 emails.)

I haven't counted exactly how many bets I made, but I think I made about 200 bets in the last three days. I also received about 200 emails. Then, on September 29th, I received an email saying that my account had been closed, and I was no longer able to log into my account. (There are attached images 5 and 6) It says that it is a violation of the terms and conditions, and even when I asked what kind of violation the terms and conditions were, there was no reply. The email notifying me of the cancellation stated that the bet had been placed in an illegal manner, and the response to the inquiry stated that I had violated the terms and conditions. (Attachments 7 and 8)

Here are my thoughts. I think the illegal method is probably referring to delay bets (bets made after knowing the outcome).

bet365 is fast to operate, and bets are confirmed so quickly that you can bet the moment you score a point and it goes through.

1xbet has a lot of bet items, so you can make contradictory bets (you can't lose), or the odds are strange in the minor market.This has happened several times in the past, but with Pinnacle, there are no such things. This is no longer possible. This is because there are only major matches and bets. I think this is the same opinion even if you ask various users. I don't think you can cheat with delay bets at Pinnacle.

This time I mainly won at tennis. The main bet is GAMEwin for tennis.

This is a bet on who will win the game. I placed a live bet on this.

Basically, you could only bet between points, so you don't bet after the points are determined. And you can't do that in the first place.

We also consulted eCogra regarding this matter.

However, "Since Pinnacle is under the jurisdiction of Curacao License, eCogra cannot be arbitrated. Please contact Curacao License."

There was no response except for contacting them.

The amount is in the millions of yen or more, so I would appreciate it if you could discuss this with me.

Hello, I am writing on behalf of a friend of mine.

I am posting on behalf of a friend of mine.

There has been an unjustified and large forfeiture of funds at Pinnacle and we would like your response.

I have a file with background information, but it contains personal information, so I was wondering if it would be possible to communicate with you individually.

Background

On September 19, 2022, September 20, 2022, and September 21, 2022, I was lucky and won a lot of money.

When I tried to make a withdrawal on September 22, I was told "Withdrawals are not available at this time. Please contact us. When I tried to place a bet, I got a message that said, "No bets available at this time. Please contact us. Please contact us.

9/22 11:10 I immediately contacted them. (Attachments 1 and 2 with images)

I received a response that they would review my bet, and while I was waiting for a response, I received about 200 emails around 2:00am on 9/23, stating that my bet had been canceled (Attachments 3 and 4, with images. (Attachments 3 and 4, with images, are just a part of the story. I received about 200 of these emails).

I have not counted exactly how many bets I placed, but I think I placed about 200 bets in the last 3 days. I also received about 200 e-mails. Then, on 9/29, I received an email saying that my account was closed and I could no longer log in to my account. (I asked them what the violation was, but they did not reply, and now I am here. The email notifying me of the revocation stated that the bet was placed in an unauthorized manner , and the response to my inquiry stated that I had violated the terms and conditions of the agreement. (Attachments 7 and 8)

Here are my observations. I think the illegal way is probably being referred to as delay betting (betting after knowing the outcome).

Bet365 operates too fast, bets are confirmed too fast, betting at the moment the point is made and it goes through, etc.

1xbet has a lot of bets, so you can make bets that are inconsistent (can't lose), or the odds are wrong on minor markets, etc. There have been a few times in the past, but nothing like that is possible with Pinnacle. Pinnacle is not allowed to do that, because they only have the major games and bets. I think this is the same opinion of various users. I don't think you can cheat at Pinnacle, such as delay bets.

This time I won mainly on tennis. The main bet was a GAMEwin on tennis.

This is a bet on who will win the GAME. I made a Live bet on this.

Basically, you can only bet between points, so I didn't bet after the point was decided. And you can't do that in the first place.

We also consulted eCogra about this matter.

However, we were told, "Pinnacle is now under the jurisdiction of Curacao Licensing, so eCogra is unable to arbitrate. Please contact Curacao Licensing.

The case did not proceed.

The amount is in units of several million yen or more, and we are wondering if you could somehow consult with us.

Thank you for your post, and it is really nice of you, that you are trying to help your friend with this matter. Unfortunately we won't be able to help you out, just because the issue you have described is related to the sport bets. We don't have a branch dealing with sports betting yet, but I can suggest three websites that do:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

Your friend should try to contact these sites, and I hope they will be able to help. Please let us know, whenever you have any progress in this case.